Panoramic Port Forwarding

All the posts I see about this being resolved are 10-11 months old, and walk you through an option that doesn't seem to exist any longer. eg: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25948/solution-to-cox-port-forwarding/101396#101396

I want to forward a port. It's so simple, has always been. Why does Cox mess something so simple up? "Now easier than ever"...

I've got the panoramic app, trying to use HomeAssistant Cloud to connect to a local instance. I go to wifi.cox.com, and there's no option anywhere for any device to forward ports. $10 to talk about it on cox, as the other posts state. 

Staying on cox without port forwarding isn't even an option for me. Does anyone have a solution for this? 

What do they say when people pay and call in about it? Do they do it for you, so that way you *have* to pay?