Packet Loss/Unstable Connection

What's the point of having cox as a provider if they don't want to fix the issue with there nodes. Since January I had nothing but problems with cox about my internet and how unstable it was and the constant packet losses. It was getting ridiculous. I been calling them since January and the only thing they told me was there is an outage in your area. 7 technician already came out to my home and nothing has been done. Now my packet losses are more severe and I been calling them every day in March and still getting the same response.   Has anyone have the same issue with cox? Also I think its ridiculous to pay full price for a service that isn't provided.