Packet loss/bad connection Rocket League

Cox,

This is ridiculous. My connection has only been getting worse over the past couple of days. At this point it is impeding my business and personal life quite a bit by having an unstable connection whenever I am at home. I can’t upload anything consistently. I can’t actually have fun with my hobby of online gaming since almost every time I play I get an insane amount of lag and drop out of the match. Having a terrible, inconsistent, buggy, and laggy internet connection is not what I signed up for. I would have stuck with the lower tier if I wouldn't be getting anywhere near the advertised level of service. Heck, most of the time I get the speeds of the lower tier still. Myself, and many others, feel like we are getting the run around and feel like there is absolutely zero resolution to this in sight.

What is the schedule for the maintenance crew to come out and look at things? What is the path of resolution to this? Can you please share with me and the community? This looks like a widespread issue.

Look at this, I can't do SQUAT with this except play a video that can buffer. Look at how inconsistent that ping is and with terrible jitter.

Just got home from a week long trip. Got latency issues on my first game with rocket league. I encountered less lag on the hotel WiFi with my Nintendo switch than playing hard wired with my PS4. Still haven’t heard anything from cox for a resolution other than they’re looking into it. Still can’t work properly or engage in my main hobby.

Its Friday! My favorite day of the week. I get to come home, drink beer, and play video games. Today was especially great since I got off early. Lets play rocket league!

NOTHING BUT NON STOP LAG RIGHT NOW AND PACKET LOSS. I can't even follow the ball because the rubber banding is ridiculous. I have no way to explain how frustrating this is. I had a terrible week and all I want to do is play some online video games to decompress.

Still no word on the issue from Cox or when it will be resolved. No one has contacted me after that last tech visit except responding to this thread. My ping plotter is going constantly on my PC and there is constantly some sort of packet loss in the 10 minute view. 

COX PLEEEEEEEEASE DO SOMETHING

Its Friday! My favorite day of the week. I get to come home, drink beer, and play video games. Today was especially great since I got off early. Lets play rocket league!

NOTHING BUT NON STOP LAG RIGHT NOW AND PACKET LOSS. I can't even follow the ball because the rubber banding is ridiculous. I have no way to explain how frustrating this is. I had a terrible week and all I want to do is play some online video games to decompress.

Still no word on the issue from Cox or when it will be resolved. No one has contacted me after that last tech visit except responding to this thread. My ping plotter is going constantly on my PC and there is constantly some sort of packet loss in the 10 minute view. 

COX PLEEEEEEEEASE DO SOMETHING. I had a better connection in New Orleans on hotel wifi with my Nintendo Switch. This is f'n ridiculous that I have issues hardwired into a DOCSIS 3.1 gigabit connection.

Here is the ping plotter for 15 minutes. Completely un usable for games and my usage. I don't have words for how frustrated I am with this. It is my outgoing connection. There is zero packet loss from my PC running ping plotter on WIFI and my PS4 is connected hardwired.

There are more than enough timestamps for you (Cox) to pull logs from the equipment to see what the bottleneck is. It seems like congestion because it doesn't happen all the time. If that's the case please upgrade the infrastructure to support the neighborhood.

I heard murmurs about getting fiber installed from a representative of yours but have seen nothing else regarding it. 

For now I am going to look at using this information to cancel my contract (more than enough evidence to show the connection is not as advertised) and go with another ISP.

In the meantime I will be streaming on Twitch to showcase Cox and the amount of packet loss and lag they have in Rocket League.

Didn't know maintenance was completed, couldn't tell. Will respond to cox.help but doubt this will be resolved.

Latest ping plotter from tonight, cannot play any online videos tonight as per the usual.

Finally got the answer that I was looking for from a rep at cox.help. This will not be resolved for some time, if ever.

"I do not think we need to bother with trace routes at this time. I was able to locate a ticket that was submitted for high upstream utilization in your area. These type of tickets may take a good amount of time to correct as it may end up need to have the node split in half to correct the issue. That decision has not been made yet, but typically that ends up happening in these kind of scenarios a lot of the time. We can not give an exact time frame for this kind of fix unfortunately, as there is a lot of back office/permits etc. that need to take place as well before the process even starts."

Super unusable today. Rented a movie last night and it was always going between SDTV and HDTV quality. No online gaming to be had.

I am also on gigabit and my speeds are dismal. 18mbps down and 17 up. This is making my WFH nearly impossible.

Sigh.