New Contributor
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2 Messages
Packet Loss langbprj01-ae1.rd.la.cox.net
Howdy! I've been doing several mtrs in the past 30 days from our network to meet.google.com, Zoom, and 8.8.8.8 and I'm getting packet loss & jitter.
I am using a Cox Gigablast Modem, connected to Cox Orange County, speedtest.cox.com is yielding a whopping 960Mbps down and 30Mbps up, I am directly connected to the cable modem via ethernet, my wifi is turned off, and I get packet loss averaging 1.8% and as high as 5% (which cuts my video and audio calls at home during the pandemic).
Could you please offer some advice?
This seems to be the offending gateway: langbprj01-ae1.rd.la.cox.net - 1.8% Packet Loss
Accepted Solution
dchadd
New Contributor III
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25 Messages
5 years ago
It is normal for the middle hops to have failed pings on a traceroute due to traffic prioritization. As long as you have no loss on the destination the packets are making it there.
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