If you are using Windows you can take a look at Credential Manager Control Panel then clean out all outlook and live credentials to force it to get and save new credentials for you. That might help.
Close“Microsoft Outlook”>> Click on“Start”button >> type"Credential”in the search box >>you will then see ‘Credential Manager’ >> Click on“Credential Manager”.
Under“Generic Credentials”, you will most likely see an entry that has Outlook in the name.
Delete it. In fact, you can delete all the entries in Generic Credentials if you like.
Close Credential Manager Window and start“Microsoft Outlook”.
If it asks for a password, enter the password and check for it to remember the password.
A new entry will be created in the credential vault with your latest login and password.
Outlook will attempt to login with your credentials in the background using credentials stored in the credential manager. If you change your password then the Outlook background authentication process will fail causing the prompt for a new password. The intent is that when you enter a new password it will update the password in the secure credential store and then Outlook will start running smoothly. Sometimes this process fails to update the credentials in the secure credential store and then over and over and over Outlook will bug you for a password that works.... every time it attempts to login in the background it will prompt for a password. Frustration. Frustration.
When you delete the credential in the secure credential store using the credential manager it forces Outlook to create a whole new credential record from scratch. Most of the time this fixes the issue and it doesn't return. Sometimes the issue will return and you might have to repeat the process.
The credential you need to delete may be under either Windows or Web depending on the problem. If Outlook desktop app is the issue then that will be a Windows credential. If Outlook Web App is the issue then the credential will be a Web credential.
Is this the same for windows live mail? I clicked on generic credentials and found nothing referring to outlook or windows live mail. I was going to delete them all but afraid to. I have been unable to get my emails from windows live for over two weeks now and cannot change my password on the account file. I can access my email only by going to cox.com, signing in, and clicking the mail envelope. When I try to then change my password, it keeps telling me I have an error and will not do it.
This has been happening to me intermittently. And it is REALLY ANNOYING. I changed my password over a month ago, so I don’t know why it still happens. But when it does, it is as if all of the Outlook spam filter rules I have set up stop working for the LOVELY DAILY SPAM THAT COX REFUSES TO DO ANYTHING TO FILTER OUT OF OUR INBOXES. It’s as if it’s backdoor sabotage to get around the filters we set up in Outlook to filter out the junk by kicking us off of Cox’s server and letting it get into our inboxes that way.
Mark it down: at 7:00 ET Wed 5/20 I was ONCE AGAIN prompted by Outlook to enter my username and password for imap.cox.net. WHY AGAIN?!? AND ONCE AGAIN FOR THE NEXT WEEK, OUTLOOK SOAM FILTERS WILL BE USELESS IN BLOCKING THE 6-10 WONDERFUL SPAM EMAILS THAT I GET EVERY MORNING THANKS TO COX DOING NOTHING TO BLOCK SPAM. NOW I’M BEING KICKED OFF THE IMAP SERVER DO I CAN’T USE OUTLOOK FILTERS TO BLOCK THEM. IT’S ABSOLUTELY HOPELESS!!’
Hi JP Sports. It is possible that your password in Outlook may be corrupted. You may want to verify that the incoming user-id doesn't have @cox.net in the name and remove the password and save it. You will get an error but it will log this change. Then input your password and save it. - Lisa, Cox Support Forums Moderator
The IMAP account settings page only includes my Cox User ID in the user name and password only. @cox.net is not included in the user name. Server is imap.cox.net, port 993, SSL/TLS encryption, SPA box unchecked. So not sure what the root cause is.
You may need to create totally new password for this email account and update the incoming and outgoing server settings on all devices that use this email account. - Lisa, Cox Support Forums Moderator
I have had the same problem for the past month. I do not use outlook. My email client is Thunderbird and I get the same 'enter password' message usually around noon for a few hours. Then it goes away without doing anything different. Problems must be with Cox as many people seem to have the same problem.
bearone2
Contributor III
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1.5K Messages
5 years ago
if you have more than 1 device accessing the email, password needs to be changed on all devices.
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JP_Sports
Contributor
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89 Messages
5 years ago
This has been happening to me intermittently. And it is REALLY ANNOYING. I changed my password over a month ago, so I don’t know why it still happens. But when it does, it is as if all of the Outlook spam filter rules I have set up stop working for the LOVELY DAILY SPAM THAT COX REFUSES TO DO ANYTHING TO FILTER OUT OF OUR INBOXES. It’s as if it’s backdoor sabotage to get around the filters we set up in Outlook to filter out the junk by kicking us off of Cox’s server and letting it get into our inboxes that way.
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duhmel123
New Contributor III
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32 Messages
5 years ago
I have had the same problem for the past month. I do not use outlook. My email client is Thunderbird and I get the same 'enter password' message usually around noon for a few hours. Then it goes away without doing anything different. Problems must be with Cox as many people seem to have the same problem.
2