Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Outgoing Email Problems
I am running Windows 7 and using Outlook 2007 for my email. For most of the past week and still continuing, Outlook has been able to receive emails but unable to send emails and continually - like over and over again - pops up the Enter Network Password window. I have entered the correct user name and password, clicked Cancel and just closed the window to no effect. It just keep popping up over all other windows and interrupts typing. The only way to stop it is to close Outlook. I have made all of the required port changes to conform to the new requirements. I have chatted with Cox support people already. I have gotten no satisfactory responses. I believe this is a Cox problem not mine. I'm sure others a running into this. Anybody know if Cox has seen and acknowledged this problem and if they have an ETA for a fix?
Falmouth
New Contributor
•
I have been having the same problem since wednesday. Even have tried changing email software and outbound will not work. They claim the problem is my system.
0
0
bonbowl
New Contributor
•
0
0
Kenn
New Contributor
•
With Windows Live Mail you need to use the default outbound port of 25 SMTP
Cox gives the wrong port on it's instructions. Even their help line gets the port wrong and tries to make you use 465
0
0
Kenn
New Contributor
•
They told me to contact Microsoft. Good luck with that.
With Windows Live Mail you need to use the default outbound port of 25 SMTP
Cox gives the wrong port on it's instructions. Even their help line gets the port wrong and tries to make you use 465
0
0
LJW
New Contributor
•
Same here.
0
0
Dee47
New Contributor
•
I'm using Outlook in Windows 10 and having the same problem. However, I have 2 Cox accounts set up in Outlook and both have the same settings. One of them send/receives just fine, but the other one continually prompts for the password when sending and will not send emails. So frustrating!
UPDATE: I did the repair option through Outlook account settings and it updated my SMTP server to 25 with TLS enabled. I'm able to send emails now.
0
0
TrishMc
New Contributor
•
0
0
StephanieA
Former Moderator
•
We have updated our security on our servers. Port 25 will need to be changed to 465 with SSL enabled. Please update the settings, empty your outbox, and try sending a test email to yourself. If you are still not able to send after trying these steps, please post your current settings here to review.
0
0
bryaninphx
+6 more
Valued Contributor
•
0
0
MartzMimic
New Contributor
•
OK, this is going to sound crazy...
I was also experiencing an issue sending emails from Outlook 2016 on my PC and on my iPhone 8 Plus since the security update. I had followed the instructions in the Cox email to a "T," but could not send emails. I could receive them.
I resolved my issues on both by changing my password. I ran into this issue once a couple years ago, and resolved it by trying a different password. In this most recent situation, my password ended with a number. I changed my password, and everything began working immediately.
Like I said, it sounds crazy, but it worked for me.
0
0
bainite
New Contributor
•
I also have send only issues on my iPhone and iPad. The incoming works fine. The iMac computer works fine. The webMail work s fine but slowly. I have three other users in my family that send and receive emails on their Ipads and iPhones. Only send is nonfunctional. I don’t use outlook.
I have deleted the email account, restarted, then reinstalled. Same issues. I have verified the settings match the other functioning accounts. I have repeated these several times. How may I send email from the mail application?
frustrated is putting it mildly.
0
0
bainite
New Contributor
•
Host name: imap.cox.net
ssl: on
Outgoing server port 587
incoming server port: 993
incoming email works fine but outgoing email is nonfuntional on iPhone and iPad. Settings are the same as on the rest of my families iDevices but theirs work in and out email. I have deleted the account, restarted the device, then reinstalled the account. No change.
What else do you need?
0
0
socal_transplan
Contributor III
•
We are chasing our tails and they are going to the bank. We have probably met at least 50% of their best tier 2 techs and spent endless time on their chat and phone. Same problems as 2 weeks ago. I WANT to change my password...since they have set us up with silly stuff like "pail378" we MUST use ssl. We MUST use secure ports. But silly passwords? Apparently ok. Because we can't change them .we get error messages.
My suggestion.....if you have spent more than 2 hours trying to get email to work.....call billing. Politely tell the poor person who answers that they can't help you. Ask them to go get someone who can give you a generous discount on this month's bill. Then tell that person you are billing them for your time! I did it last month and they looked at the number of "tickets" I had and agreed. I'm doing it again tomorrow. This time my husband was involved. Our time counts! They have to respect that.
And I keep suggesting they have a weekly "ticket drawing" where the lucky person gets a free month of services.
0
0
StephanieA
Former Moderator
•
Please change the outgoing server port to 465 and enable SSL.
0
0
Jluther
New Contributor
•
0
0