New Contributor
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5 Messages
outgoing email no longer working
I have changed the settings of my email program to match the new setting required by Cox. I am able to receive email but not send email.
I am using Thunderbird. I changed the outgoing server settings to smtp.east.cox.net (no change) / port 465 (changed) / ssl selected
What am I suppose to use for Auth. method. I have tried no auth and normal password but haven't been able to send with either of those selected.
Below that is a place to type in User Name. It was blank and I left it blank.
Can anyone let me know what I am doing wrong.
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Standup_jackson
New Contributor
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1 Message
I am having the same problem, except I a m using Outlookj.
I changed password and waited, but still not working.
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Siubobo95
New Contributor
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1 Message
I have the same frustrating problem off and on now for months, on my iphone, ipad, and iMac. I have tried I think everything that others suggested, including calling Cox (2 hours), and even if the problem randomly disappeared as mysteriously as it appeared, I cannot get it fixed for good. Its very frustrating and the only consolation is knowing that I am not the only one. I believe it is a Cox issue and Cox should look into it and fix it for good!
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omegaman66
New Contributor
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5 Messages
hmmmm.... no response! why is this called a support forum if support isn't given?
Why does cox send out instructions on changes but not give complete instructions?
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omegaman66
New Contributor
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5 Messages
Got mine working on thunderbird.
ssl for outgoing. Auth. method is normal
password is your password for you cox email and user name is the main username for you cox account.
So each individual email address if you have multiple will have the same username and password as you use for logging into cox website.
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John2222
Contributor II
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130 Messages
I understand you are no longer supposed to use the .east. or .west. for cox. I've read that but can't find it right now explicitly stated
Try smtp.cox.net for the smtp server. Same goes for pop.cox.net or imap.cox.net
https://www.cox.com/residential/support/pop-or-pop3-server-settings.html
https://www.cox.com/residential/support/imap-server-settings.html
https://www.cox.com/residential/support/cox-email-server-settings.html
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bobC927
Contributor
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74 Messages
Same problem here. Can receive but can't send (three email addresses). I'm using Thunderbird.
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socal_transplan
Contributor III
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360 Messages
i've had this problem twice lately, including this week and it turned out not to be the settings, but the certificates. i use eudora (yes, STILL!) and i believe qualcomm abandoned that to thunderbird & they are somewhat the same. atlanta keeps changing what they will except (i keep having to mark new ones as "trusted") AND not accepting my saved password, & since i have to actually send an email to be able to even see what ports i'm using, it's been a problem.
if any of this makes sense to the thunderbird people here & want more info on the "how," i'll check back.
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JonathanJ
Former Moderator
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1.9K Messages
We have just be made aware of that it's a known issue with sending email utilizing all client's all available resources are engaged to get the issue resolved as quickly as possible.
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socal_transplan
Contributor III
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360 Messages
johnathon...
i have no problem. know how to manipulate my client & got it fixed. please don't mess me up fixing for the others!
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phoenix4me
New Contributor
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1 Message
Just got off phone with 4 cox reps. no one can help. outgoing stopped working yesterday on all my devices. customer service worst I've ever had, they insist the problem now is with my phone, pc, and tablet. they told me to call them. here is the error "Send test email message: Your email server rejected your login. Verify your user name and password for this account in Account Settings." yes. my email server is rejecting my login. COX failed customer service 101!!!
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mark1957
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1 Message
I stumbled on an answer. I have 2 cox email addresses. As long as I do not specify the primary cox email address as the default email address in Outlook 2007, I can send outbound emails.
I tried switching it back after sending test emails and the error returned.
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Holdoug
New Contributor
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4 Messages
Have you guys figured this out yet? Get this fixed!! I have done everything Cox has asked me to do. Nothing works! Fix YOUR problem!
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Becky
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Rhonda_in_Mesa
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Holdoug
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4 Messages
Mine still doesn’t work. I’m so frustrated with Cox and this whole situation!
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