Outages Zip Code 85018

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Hello Dlemonsk9s,  I apologize that you are having issues with your service. We truly value our customers and want you to always feel that way. I want to help make this right. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you.

This is just total bs. If this was planned someone should be fired. Maybe streaming isn’t the way to go yet

Hello Cazz1, I am sorry to hear that you are experiencing any outages in your area, Please feel free to reach out to the Cpx Social Media Team using your Facebook account or Twitter CoxHelp. Thank you, 

I appreciate it. I am working the issue through the FCC and Better Business Bureau. Thank you.

Be serious! Why is our service still down 

I'm 85008 and have been down since 830am... I work from home this week and had to take a personal day. 

I would definitely go to the FCC and just in case keep track of lost wages/income.

Looks like the screenshot of my chat disappeared - here is the text:

I apologize for such a long time without services. I checked and it looks like your area is being impacted by a damaged line that we are still in the process of repairing. Due to the amount of work involved we have not been able to provide an accurate time frame and is why the estimated time keeps getting pushed back. Hopefully this is down for too much longer.

I am very sorry to hear that. I rely on my internet heavily so I can certainly understand how inconvenient it can be. We value you and want you to enjoy your service.  Please email my team with your request at cox.help@cox.com so we can obtain account details and review further.

If that's 10:21PM, hopefully a good sign the arbitrary extensions are getting shorter? I don't see any time provided on my end now for some reason. The last text just offered me the option to pause notifications overnight. 

Well - 2:21 now…

Hi, there. I understand your concern and I sincerely apologize. I appreciate how important the internet connection has become these days, and I apologize that the service interruption is impacting you. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I would be glad to look into it and help out in any way I can. 

Hi, there. I'm really sorry about the service issue and I'd like to help. Although I am unable to locate an outage by zip code or city, I can look it up for you with the full physical address. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I'm happy to assist you.

Still down in 85018. I walked into a T-Mobile store and walked out 30 minutes later with a modem for their 5G home Internet. They have a free trial period, so I just had to pay a $10 activation fee. Now I have internet at home for the next 15 days - maybe Cox will give us an update by then. 

Hello, I'm really sorry about the service issue there. When your neighborhood is impacted by an outage, an alert is displayed when you log into the Cox App or sign into cox.com on a cellular device. Click on the alert and enter your phone number to sign up for outage-specific updates via text message. Learn more at https://www.cox.com/residential/learn/cox-app.html. You can also email us at 
Cox.Help@cox.com with your name and a copy of this forum message. We're glad to help. 

Lol - we all understand how to sign up for "outage-specific updates". The problem is your updates are decidedly not "specific" or useful. I don't imagine most people find themselves in the community forums before Googling "Cox outage" and checking the map.

I am down in 85013, since yesterday around 2:30pm.  Unreal.  I got refunded $22 and that’s it so far.   

Hello. I do apologize that you received incorrect information. I am terribly sorry that you have been affected by a prolonged outage. I'm happy to address your concerns. If you could please email cox.help@cox.com with your name, address, and link to forum thread, we can investigate this further. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. 

Yeah, was on hold for half an hour so I just hung up

RaquelD, idk who you are but your apology don’t mean much ma’am, if my information is not correct, please correct it. My internet has been down over 36hrs, that’s correct. Cox representatives have not answered the phone. That’s correct. The virtual message reps use scripted language and all 4 of them I dealt with used the exact same thing. That’s correct. So what must not be correct is the excuse we’ve been given for this outage. 

This is what I got from 4 different virtual reps yesterday and today 

They've never given me a credit in the past 

That doesn't mean they're going to honor it.  A few months back I got an unsolicited email saying my next 2 months would get a credit for some kind of billing error.  I get my next months bill and it was almost a dollar more

I got $22 so far, but you best believe I’ll be calling for more.  

Unfortunately the FCC is just as useless as the SEC and the ACC here in Arizona.  

Hi

May I ask who your secondary Internet provider is?

Thank you.

Lumen (parent company of CenturyLink). 

Thank you. I will check them out.