Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Outages in my Area
In Glastonbury, Ct Upgraded my router recently and been having problems with it, but also want to be sure that it is not a Cox outage. Whenever I find tab to check for outage in my area it just brings me back to my account page. Loops back every time so how do we check for outages now?
MariaL
+1 more
Moderator
•
We do not have any reports currently of an outage affecting services in your area. In reviewing the modem, I am showing signals that are good on our end. The modem isn’t reporting abnormalities on the signal levels and when pinging the modem, no packet loss is detected. Sometimes just resetting the equipment can clear up connection issues. For example, if you disconnect power to both your modem and router for a minute, and then reconnect power to the modem first and then the router you may see this improves.
Maria
Cox Support Forum Moderator
0
0