New Contributor II
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7 Messages
Outage in Rogers, AR
It’s been 2 weeks since the tornado went through this area. We have power, streets are cleaned up but we still can’t get internet service.
Cox will not even communicate with us to give us an ETA. I just got a reminder about my bill. Are you kidding me? I’m not paying another bill until I get service.
we have coax cables dangling from poles and not a cox truck in site. I can’t even tell cox about the cables because no one will talk to me about this outage. Is Cox going of business? They sure don’t care about their customers.
CurtB
Honored Contributor
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2K Messages
1 year ago
After a big storm, other electric companies send trucks from surrounding states to help restore electricity. But do other cable companies come from surrounding states to help the local cable company with Internet repairs for storm damage? Probably not so much.
Has electricity been completely restored and have the streets been cleared over the entire city? The tornado that hit Rogers, AR was 1.7 miles wide. It would have been the largest tornado in Arkansas history, but another tornado near Decatur about the same time was 1.8 miles wide.
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metalmonkey980
New Contributor
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1 Message
1 year ago
I also live in Rogers, Ar. Cox internet needs to do something. The internet goes out from 9am until 9pm. Has done this like clockwork for 3 days now. Ive called everyday to try and get updates. All i get is a generic text every morning at exactly 6:07 saying its complicated. i even went as far as buying a new modem because their techs said that was the problem. Cox is a joke. AT&T is just as bad. The amount of incompetence between these two companies should be illegal.
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aaronwells
New Contributor II
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7 Messages
1 year ago
Power has been on since May 28th. Today is June 8th and still no internet in Prarie Creek area. No COX field service teams anywhere in sight. Why can't we get an update on why it is taking so long or an estimated time to recovery? There has to be someone that can give us an answer.
I use COX for 20 business locations and I will be shopping for new services after this experience. Unprofessional!!!
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sidcdemi
New Contributor II
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3 Messages
1 year ago
Look as a customer I completely understand that it takes time after a storm at this level but the way cox has handled it has been awful. Nearly half a month later you would expect some form of communication or holds on payments for people effected. Every convo with live chat or customer care results in the same answer. "There is am outage in your area and there is no eta" while the disaster report online states to expect service after 48 hours of returned power. We just want some actual communication, your system is set up so that anyone with "outage in your area" is silenced and has no way to get any real answers. The cherry on top was getting a notification today to pay for my bill by the 15th.
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CurtB
Honored Contributor
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2K Messages
1 year ago
A "Severe weather alert" was updated June 6, 2024 on this Cox website:
"We’ve made significant progress in Claremore, OK and Bentonville and Rogers, AR which were impacted by recent severe weather. Major repairs are complete – we still have small pockets of customers that are down because of residual storm impacts—damage to lines, debris, etc.
Most Cox customers in these areas should have service already restored at this time. If you don’t have service, it may be an individual line issue which will require technician repair.
If you have restarted your Cox equipment and still can’t connect, please contact us via SmartHelp for troubleshooting.
Special note: If you’ve been displaced due to the storm, we can help. At no cost to you, we can transfer your existing service to another address, or temporarily pause your service through our Storm Assistance Plan. Send us a text at 54512, chat with us, or call (888) 269-9693 to sign up.
We will post updates here when new information becomes available".
As I understand it, if your Internet service has not yet been restored in Rogers, AR, you'll probably need individual attention. Contact cox.help@cox.com and provide your full name, the service address and a link to this discussion.
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chenaj
New Contributor
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1 Message
1 year ago
I have the same problem. Keep calling and enable to get an ETA. Cox currently has no customer service to speak of.
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