Outage in Rogers, AR

So Cox can't get subcontractors? Do they not have the money for them?  They can't communicate with their customers to give them an idea what's being done?  We just have to assume we will not get service for weeks?  Months?  They will lose a lot of customers . . . I will never recommend them unless they turn this around.

Hi, thank you for being a valued Cox customer. Providing reliable services is our top priority. Please reach out to us at Cox.Help@cox.com with your full name address and link to post so that we can help. 

How about you reply to us in this thread instead of getting us to do what you want.  We already have  disruption in service and now you want us to keep following your orders? 

I get it.  Your Internet has been out for two weeks and it's frustrating.  When severe storm damage occurs, Cox has to wait for electrical infrastructure repairs to be performed before Internet repairs can be made.  They can't start as soon as electric companies.  When a storm took out services in a large part of my city last summer, Cox was included in the daily updates from the mayor's office.  It's going to take some time, but it will all work out.  In the meantime, be thankful you're alive and well... with electricity... and a house.  A lot of other people in Rogers aren't so fortunate.

Electric companies have since sent back the help.  I live in Rogers. You don't have to talk to me about Lucky.  But I have given COX ample time to perform the same as the electric companies.  I'm also not asking them to perform anything to a level of the electric companies.  I am asking for some sort of communication. Some sort of ETR.  Anything other than a canned response and no reply to our inquiries. Their website states 24 to 48 hours after power had been restored we should expect COX services to be restored.  That is all I have to go on.  If they tell me other wise I would not be commenting on this.  

You have internet after 9pm? For 3 days? 😂I haven't had it at all for 15 days. And their line's across lawn. I would kill to have it after 9.

Hello. Please feel free to send an email with your full name, address, and a brief description of the issue to cox.help@cox.com 

No internet. Text alerts on my phone   Home internet seems to be something that cox doesn’t understand. 

sidcdemi 

 I understand how frustrating it would be to be disconnected from the automated phone system after hearing an outage notification. I also know how stressful it can be to depend on your service and not know when it might be restored. 

Cox has added network alerts to the Cox App as we've received feedback over the years of customers wanting to know when we're aware and working on solutions. As for details, I understand transparency is important. I apologize there isn't much detail we have but please know that when our crews are aware of an issue, we strive to provide a solution as quickly as possible. Return of power may mean commercial power, rather than residential power. 

I apologize for the timing of any automated bill reminders you may receive. Billing, account, and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Titter/X  @CoxHelp, or visit us on Facebook.

I signed up for these updates 10 days ago.  Still waiting.  Why can't so.eone from your field services team actually give us an ETA on solution. 

I get that you're trying to help but just to let you know I can confirm that their customer support team is ignoring this message they sent out to us. I just got the same response 5 mins ago from a customer report rep saying that I'm currently in an "outage area" and they have no eta for repairs nor will they being sending anyone out to deal with the outage. This was my biggest complaint with cox throughout all of this, their communication has been beyond awful and it's so bad that their customer support team is not on the same page as their communication team.

Hello, I apologize that your service has not yet been restored. I assure you that our field crews are working as quickly and safely as they are able to restore services to this area affected by tornadoes. I know how frustrating it is to wait for services to be restored after a big storm, and not having an estimated repair time makes waiting even more difficult. If you would like further assistance please email us at cox.help@cox.com with a link to this thread or reach us on Facebook, Twitter/X or Instagram with your questions or concerns. Thank you for choosing Cox for your services and for your patience while we work towards resolving the outages affecting you.  

What's emailing going to do? Can't even pick the line up out of my yard.

Sign up for text alerts and this is what you get every night at 9:02 PM  

Good evening. We're working overnight to restore your service and will continue to provide text updates. Txt WAIT to pause msgs overnight from 11 PM to 6 AM.

This is not a real update, just a robot with no real information that is helpful. Kind of insulting.