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starman

New Contributor II

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9 Messages

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Outage - Edmond Oklahoma

24 hours without internet, TV, landline phone. Next door neighbor's service came back up 5 hours ago. When will service be restored?

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

If your neighbor is up I would think the "outage" is over, at least in your area. Have you tried a power cycle of the equipment? Keep in mind I am just a user like you.

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starman

New Contributor II

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9 Messages

I have tried resetting/power cycling modem and router, multiple times.

Also tried reset through Cox website and get the following message:

"Unable to reset modem. We've identified a network-impacting event affecting the consistent delivery of service to your home. We know this can be frustrating, but we do appreciate your patience while our teams work to resolve this event."

I am using my AT&T cell phone as a hotspot right now for internet access.

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TiffanyR

Former Moderator

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155 Messages

Hello Starman,

I am truly sorry to hear that your service is still down after your neighbors' services have been restored. I want to look into what's going on. When you have a chance, can you email my team at cox.help@cox.com with your name, address, and a link to this thread?

Tiffany R.
Cox Support Forum Moderator

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starman

New Contributor II

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9 Messages

Thank you, Tiffany. I will send an e-mail shortly.

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TiffanyR

Former Moderator

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155 Messages

Hello Starman,

You are very welcome. We look forward to assisting you and restoring your services.

Tiffany R.
Cox Support Forum Moderator

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starman

New Contributor II

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9 Messages

E-mail is on the way.

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