NV - Intermittent latency spikes and packet loss, mostly in the evening

Trust me I've done that.  Your tech has done that including removing all splitters from my home and that the line comes directly from the onsite hub.  It consistently drops out when using any peer to peer networking (specifically destiny) during periods of peak traffic. Note I am NOT file sharing, I am playing a game.  I had a tech before say that if I stop file sharing I won't have these problems as you throttle connections that use P2P file shares.  I am NOT file sharing, that is the network architecture the game is built on (peer-to-peer hybrid mesh).

I literally have tried EVERYTHING as did your tech that came out.  You suggested i buy a new modem so I bought two different brands and have the same results.  Do you realize how frustrating this is?  The tech said the on site hub needs replaced but won't be replaced because of the 'neighborhood i live in'.

He was just back out here for one of my neighbors having the SAME problem and he told her the same thing.

I've gone ahead and done that.  The power ranges on my modem are just WAY WAY out of whack and I'm getting a huge amount of signal noise.  It's ridiculous.  I have to teach from home and today I could not stay connected for longer than 25 minutes without my connection resetting.

Just comparing yesterday 2020-03-19

to the same day 2 weeks ago 2020-03-05

you can see how much worse it is since the state shutdown and start of social distancing.

Actually I don't have a good day since the drop cable has been replaced.  I assumed the new one would be better but it's possible it made things worse.  Every day looks like this now

I'm not sure why it would be marked as resolved.  The drop line was replaced and the packet loss continued and is now significantly worse.  Issues that were confined to the evening now occur throughout the day.  However, it always seems fine from about 2am to 7am (off peak hours).  It's my understanding the tap should be getting replaced but I don't think it has yet.  This is what today looks like so far:

Are you sure its not just "data capping"?  Its not likely something cox will admit to doing, but apparently common in their business.  I used to have the same issue, then I paid for their unlimited data and rarely have that issue anymore, although there are rare instances where it still happens.  We went through the same, "check your wires", " buy a different modem" etc suggestions they seem to be offering you as well, until we got fed up & just started paying for unlimited data.

Hi Becky, thanks for your response.  I have done that multiple times over the past 4 months.  You can see I tried that 8 days ago in my comment here https://forums.cox.com/forum_home/internet_forum/f/internet-forum/24997/nv---intermittent-latency-spikes-and-packet-loss-mostly-in-the-evening/98004#98004

Really hope they fix this stuff soon... only able to browse the web and that's about it

I do not use a wireless router and I have done test directly connected to the modem many times.  I have already emailed and linked this thread.  The tech I was working with said he would escalate the issue last Wednesday but I have not heard back since then.

also on one of their last visits that we didn't have to be home for they "split a node" because one of the techs monitored the modems and found 80 percent saturation. and nothing if anything its gotten worse. he sent me a picture of his computer screen where he submitted a ticket for it on a cox coral website. case id ESR000003149212 enterprise special request ticket. there is that if it helps with anything because apparently cox employees see everything fine when i call and im being told there will be a 70 dollar charge for the next tech to come out this Saturday.