New Contributor
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7 Messages
Not Receiving New Emails To My Cox Account
Greetings.
I have 2 Cox email accounts, one for me (xxxxxxxx@cox.net) and one for my wife (yyyyyyy@cox.net). Her account is fine. We can send an email to her account and we can see it come in, via the Cox Webmail browser interface, or her Windows Live Mail interface. But if anyone sends any email to "xxxxxx@cox.net account" nothing shows up. I have PLENTY of space left in the mailbox as far as I know. I try my Windows Live mail login and the Cox Webmail browser app, but it has been almost a day now of sending test emails to that address, and nothing has come through, the Inbox (and all others) are empty. I don't believe this is a problem with my home computer, my computer-literate neighbor has been checking my account also, and he sees nothing coming in. Is there something that can be done at the Cox end to clear/kickstart/reset the xxxxxx@cox.net email account so it receives and displays incoming emails again?
Thanks.
CurtB
Honored Contributor
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2K Messages
6 years ago
Just a heads up... unless you like receiving spam, it's really not a good idea to post your email address in this forum.
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mtommasi
New Contributor
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7 Messages
6 years ago
Another note, this problem started happening sometime after 12/06/2019 at approximately 3:00 PM EST. I have received NO emails in my Inbox since then for my account.
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Allan
Moderator
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2.3K Messages
6 years ago
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mtommasi
New Contributor
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7 Messages
6 years ago
SOLVED: Neighbor spoke to knowledgeable Cox Tech, was informed that somehow (hack?) his email address had been "forwarded" to a different email address. Situation was fixed.
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Beeboo
New Contributor
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3 Messages
6 years ago
Get rid of cox. They are probably the worse company to deal with. I have been a valued customer for 15 years years. Big deal.
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Beeboo
New Contributor
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3 Messages
6 years ago
Get rid of cox. I was a valued customer for 15 years and lately when I have problems it is always my fault. Then they go into their book of excuses. It is amazing how many different answers I get when I call. As soon as I can transfer everybody to a gmail account for email it is goodbye cox. One person recently sent me 3 emails which I never received. Not in spam folder and I saw the person's sent folder and it was there but never made it to my email. Go Figure.
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