New Contributor II
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13 Messages
No internet after cox contractor at my place. Customer support says modem is my problem
After IDA we lost our internet service. The service was restored after one week, Sunday 9/5/21. Today a cox contractor was on our property running new cable on the power poles. They left a bundle of cable leaning against the power pole and told my wife that someone from Cox would have to come and make the connection on the pole. Prior to their work today the internet service was working. After the work, no service. I called Cox customer support and explained. Their response is that they show active signal to my house and that I should have my modem checked. Here's a photo of the cable next to pole.
I can not express how utterly frustrated I am with Cox service. In addition our upload speeds are rarely as advertised. I have complained and complained and complained with the FCC. They never improve their infrastructure. As others have mentioned Cox is the only high speed service in my area so they do not give a ***.
Another very dissatisfied customer!!!!
VerK
New Contributor III
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18 Messages
4 years ago
I feel your pain. I have the same issue with the upload speeds. They throttle them during peak times because their infrastructure cannot handle it any longer. They need to upgrade the network and allow for more traffic. I see the complaints all over the internet so I can't imagine Cox isn't aware of the dissatisfaction with a vast majority of their customer base. The fact that they know how upset people are, have the FCC on their back and continue to do nothing really chaps my a s s. I would imagine a Class action lawsuit isn't far behind.
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