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mda5151

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Monday, August 10th, 2020 6:39 PM

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new modem/router activation

I'm trying to activate a new modem/router and the customer service rep kept getting an error.  She said she wasn't able to remove the existing modem from the account. I don't know if it's an issue with the new modem or on the service/account end.  She attempted to transfer me but the call was disconnected.  Is there a contact number for someone involved with more technical experience?  I'd prefer not to go through the same process with a new rep just to get transferred again.  

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5 years ago

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Bruce

Honored Contributor III

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5.7K Messages

5 years ago

Did you also subscribe to telephone service so the modem is also a telephone modem?

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bearone2

Contributor III

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1.5K Messages

5 years ago

have you returned the old modem?

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Richard_Ford

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3 Messages

No, I thought I owned it.  If Im paying for it monthly I want it to stop.  Thats why I BOUGHT a new one

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5 years ago

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Richard_Ford

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Apparently no one is hearing me.  I must be on here by myself.  I dont know what a forum is but its not helping me.  Ive tried "chat" and all I got was the same stupid answer over and over, so I thought I would try the forum, but thats not working ether.  apparently there is no other service around.  I have been a cox customer for over 20 years.

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5 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Are you mda5151?  If not, why are you hijacking this post?  Create your own post.

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5 years ago

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Richard_Ford

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3 Messages

go fly a kite bruce

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5 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Anyway...you did successfully installed your modem because you have connectivity to the Cox network.  Your connectivity, however, has an out-of-spec signal.

If you're renting this modem, will you keep it?  If you don't want to keep it, return it to Cox and purchase a new modem. After connecting your new modem and it also has a bad signal, create a post for help troubleshooting.

You can't just jump into a forum and start answering questions from other contributors intended for the original poster (OP).

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5 years ago

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