"Network-Impacting Event" In San Diego

+1 To everything you just said. I have asked via Twitter DM (@CoxHelp) and they always reply with a canned response - same as the phone agents, they don't have any answers since management doesn't tell them. I am going to file an FCC complaint for this past week as it has created material financial damages to my business, which I can prove. I have tried "being nice" and have asked via Twitter, in chat on the app, and via the phone for a real answer as to the likelihood of this continuing, and to at least give us a schedule of outages to plan around. They refuse (or aren't allowed) to ask "management" what is actually happening and every event is supposedly unrelated, and therefore, not able to be scheduled. I call shenanigans on this, so if they won't communicate with me directly, I will complain to the commission we all pay taxes for. /rant 

I definitely feel bad for the level 1 help desk people, since it’s not their fault they don’t know anything. But, as I even said to one of them: “Someone must know something, right???”

I agree with you that it’s nonsense to say these are unrelated. Im one of those types of people who feels better with information. Honestly, if they said something like “one of our transmission hubs got blown up by a squirrel, we are trying to fix it by next week” I would be happier than I am with “oh it’s just random haha we are working on it”. You know what I mean?

I’ll keep trying, and will see if I can get someone on the phone tomorrow. I’ll post to this forum if I get any info at all. I am not hopeful though.