New Contributor
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6 Messages
Network impacting event affecting consistent delivery of service.
Anyone else experience this? I contacted support and they said there was an outage, but I've been seeing this message for the last two weeks when I log into COX app. My internet goes up and down. COX reimbursed me a little for lost service. My question is when will this be fixed?? Two weeks of this and no end in sight is crazy sounding to me.
ChrisJ2
Moderator
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502 Messages
9 months ago
Hi, there. I sincerely apologize for the ongoing issues you're having. I want to help. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. I would be glad to look into this for you.
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Gela
New Contributor
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1 Message
9 months ago
Yes! It’s been horrible. They came out and replaced ALL wiring and yet I still don’t have internet for longer an hour a day. I called and rep said “there is a huge network connectivity problem” but couldn’t tell me where it is, when it will be fixed or how long we have to deal with this. They did credit me for the month but I work from home and need my service! What’s crazy is that people in the same area have service so why is it just my home? Very frustrating!!
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