New Contributor II
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10 Messages
Netspeed utility indicated speed discrepancy
My Gigablast service was working at an acceptable service level until the beginning of December 2021. Since then, the Netspeed test result from inside my online Cox account to the Cox Phoenix server is showing 899.1 mbs while the Netspeed utility running on my desktop to the Cox Phoenix server is showing 162.90 mbs. Choosing another test server from the desktop results in similar reduced speeds. I can't get a speed faster than 300 mbs on any test server I've tried from my desktop. I'm obviously not receiving a service level even close to what I am paying for.
Has anyone experienced similar problems?
Becky
Moderator
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4.3K Messages
4 years ago
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Bruce
Honored Contributor III
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5.7K Messages
4 years ago
What' results do you get at the desktop with WiFi turned off on the router?
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Bruce
Honored Contributor III
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5.7K Messages
4 years ago
A router is an equal-opportunity sharer. Since you can't isolate the modem, you want everything disconnected from a router except the testing device. If your phone is measuring 437 Mbps on WiFi, I think you may be getting good bandwidth to your house. One problem may be with your desktop.
- Is the wireless NIC on the desktop, if applicable, disabled during tests?
- Have you tried a different port on the router?
- Sometimes disabling and re-enabling the NIC helps.
- While you're in the NIC, any updates available for its drivers?
I kinda unsure if you have a second problem. "My Gigablast service was working at an acceptable service level until the beginning of December 2021. Since then, the Netspeed test...is showing 899.1 mbs."
What's wrong with 899 Mbps? What were you previously showing?
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