Contributor
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68 Messages
Netgear Nighthawk c7800
Modem/router combo. Purchased 2 years ago and Cox says I should replace it because I’m having WiFi issues. Shouldn’t a unit of this quality last longer than 2 years? I can’t decide whether to trust Cox or not.
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Bruce
Honored Contributor III
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5.7K Messages
Did Cox include "Panoramic" in their recommendation?
What WiFi issues are you experiencing?
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Darkatt
Honored Contributor
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2K Messages
Contact netgear, Cox won't troubleshoot a 3rd party device, unless you have paid for Complete Care, and then they will transfer you to them.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
What kind of Wi-Fi issues are you having? Is it only effecting one band(2.4/5Ghz) or both? Also, what firmware are you running? The latest approved as per here is V6.01.07.
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Campmaster
New Contributor III
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36 Messages
My experience and posting with accompanying responses may be of some interest.. I had issues that I fixed (still working Darkatt and WMO!) with a clock switch timer. : Look for
Modem and Router or Modem/Router?
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Bruce
Honored Contributor III
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5.7K Messages
Ethernet issues too? I'd do a speed test with a wired device, disconnect all other devices from the router, turn off WiFi and post results. You want the one testing device to have all your available bandwidth.
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JRkc89
New Contributor
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14 Messages
New NETGEAR products come with a one-year warranty and 90 days of complimentary 24/7 technical support. I have a nighthawk r8000p and when it failed to load an update to fix a problem I was SOL. I rely more on my netgear working right than on Cox's internet working right. If your hardwired and getting slow speeds that's more likely on their side.
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