New Contributor
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2 Messages
Netgear CM3000
I recently decided on and bought a Netgear CM3000 modem because it was on Cox's supported modem list. After attempting to find the page to simply change to the updated MAC address of the new CM3000 (which took some time to find, had to use Google search) which lead to the "activation website". The result was to show Netgear CM3000 is not supported.
Did I just get scammed into spending money on an unsupported item they lied about being actually supported, or is there another problem happening here?
The new (still unused) and current 5-year old modem being replaced are both my own equipment, rented.
LatoyaJ
Moderator
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93 Messages
1 year ago
Aviator19, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet, Video, or Phone services with other customers. If you need help with billing or other account specific issues, please feel free to reach us by phone or email at cox.help@cox.com.
Cox will have to update your account to reflect your new modem information.
Cox Support Forums Moderator
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Darkatt
Honored Contributor
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1.9K Messages
1 year ago
https://www.cox.com/residential/support/cox-certified-cable-modems.html
Your CM3000 is supported, as my CM2000 is. Call technical support, and provide them the make/model/sn/mac ID and they will program it in the system for you.
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iFrog
New Contributor II
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16 Messages
11 months ago
Hey all, I was reading through the thread, and was curious if this issue was ever resolved. I recently switched from the panoramic gateway, and got an ARRIS S33. Currently I have Gigablast as I can't go higher than 1 Gig due to hardware maxing at 1 Gig. I haven't upgraded past that on the LAN and local devices. I see that if I wanted to upgrade my S33 is compatible with 2 Gbps service as it's listed as the highest level of service for the S33, and CM3000. Also the S33 has been rock solid for me, the main issues I've had is aging cox equipment in the apartment such as Jacks and outside, which the tech addressed yesterday.
I've had issues with Netgear hardware in the past and why I opted for the ARRIS instead. My question is, how are netgear modems with cox in general as far a stability, and faster service, if I ever wanted to get one going forward. Sorry if this question is out of place for this particular thread. I thought it would be a good place to ask since it's fairly recent and addresses a topic I was also curious about.
Thanks, and have a great day :)
P.S. I'm new to the forum, and cox as a whole. I moved from Daytona Beach, FL where I had spectrum for years even before it was spectrum (was formerly Brighthouse Networks) to Louisiana the end of 2022. I was forced to switch to cox as it's the only service provider where I was able to get an apartment currently. I'd much rather have Fiber so I can have the same speed both ways, but for now $170 for Gigablast+ unlimited data is fine, especially since I do streaming services vs pay for TV packages, and then have smart home devices on top of that and then do large file transfers on the iMac.
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