Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
14 Messages
Closed
Brand new modem, new line Cox tech ran. No splitters and I keep getting notices every 10 min. What is going on. Signal levels are Good.
In a days time these logs will be miles long with the same entry every time.
Discussions
•
Updated
4K
4
0
0
Outages
Discussions
2
SSID & Password
Discussions
1
0
Disabling CoxWifi
Discussions
3
Why is HBO Max subscription renewal necessary?
Discussions
1
0
Can't login to new Panoramic Wifi Gateway
Discussions
2
0
Internet outage 24 hrs
Discussions
1
0
Wifi 7
Discussions
1
0
Frequent Outages
Discussions
2
Outages
Discussions
2
Bruce
+4 more
Honored Contributor III
•
Always Channel-159 so it could be an issue with bonding. Did you open your wall plate to inspect for any hidden splitters? Research the lights on the front of your modem. Any supposed to be green or blue if the channels are successfully bonded?
9
Dave9
Contributor III
•
Event code 16 is "OFDM profile failure". Event code 24 is "OFDM profile recovery". What you're seeing is indicative of short bursts of noise on the downstream channels. Since you're only losing profile 3 and sometimes profile 2 it's not causing you any serious issues, but it could be indicative of an issue that could get worse later. If you start seeing profile ID 1 or profile ID 0 in the event code 16 message that means it's getting worse. Event code 24 just means everything went back to normal so you don't need to worry about what's in those messages.
4
0
lwhiteman
New Contributor
•
I'm having very similar issues...cox can't connect to my router and according to them, I'm having an outage, but I
am online now...
3
0
lwhiteman
New Contributor
•
I'm having very similar issues... cox can not connect to my router and they say I
m on an outage, but I'm online now...
1
0