Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor II
•
Modem automatically reboots
So I have the CGM4331COM Revision 2.2 and my modem has been automatically rebooting at least 2-3 times a day. I’ve had COX come out to the house yesterday July 9th 2023 and they couldn’t find an issue with my service. I’m not sure how to check my single levels or why this is happening. Does anyone have any insight or can tell me why this is happening? My tech did mention that COX pushes software updates that seem to always break things but this is extremely frustrating especially when playing online games or watching shows. Thanks for the help.
WiderMouthOpen
+6 more
Esteemed Contributor III
•
Go to 192.168.0.1 in a browser then login with username:admin password:password(unless changed). Then click on Connections on the left, then click on Cox Network. Scroll down a bit and you should see your downstream and upstream levels. Unfortunately I don't think the gateway displays the event logs that might show why the modem is rebooting but Cox tier 2 should be able to read them remotely.
That is why I don't recommend using the Cox Panoramic gateway if possible. Not only do you have to pay monthly for it, but I find it's performance and features to be lack luster. Without owning your own router, you can't control the firmware. However that may have no relevance to your problem.
7
0
Darkatt
+2 more
Honored Contributor
•
Docsis Engineering has become QUITE careful prior to pushing out an update, Years ago, they pushed an update to the Netgear 6300's in the hampton roads area, (I know, I had one), and it bricked it. I was provided a brand new modem at Cox's expense because of that. Trust me, they have become far more rigorous in testing.
All updates, whether you have a Cox modem or a third party modem, the firmware goes through serious testing at Docsis Engineering, prior to getting pushed out, There is nothing like bricking 3000 Modems in one night, and having to be responsible for replacing them...
2