New Contributor
•
2 Messages
MoCA disables daily
MoCA has been working great but a few weeks ago it started automatically disabling in my Panoramic Wifi Gateway. I am able to reenable it but it keeps disabling every day. I did open a service ticket and the technician verified everything was set up correctly, including a filter on the outside line. What can be done to stop the daily disabling?
Related Content
Closed
2
0
Closed
1
0
Closed
3
0
Closed
1
0
Closed
3
0
ColleenD
Moderator
•
1.7K Messages
Thanks for reaching out on the Cox Forums about the MoCA feature automatically disabling daily. If you are an internet-only subscriber, this is occurring by design. The MoCA feature in the Panoramic WiFi gateway is intended to be used with our IP based video solutions, such as boxes that do not require a cable outlet.
It looks like the tech advised this during your last visit. I apologize if the information wasn't presented clearly. Please let us know if you need anything else.
-Colleen
Cox Forums Moderator
13
0
RObbie_Bobbie
New Contributor
•
1 Message
Going to get rid of my cox panoramic modem.so I can turn MOCA on. Cox will just lose out...
0
MisterR
New Contributor II
•
3 Messages
MOCA started being disabled regularly for me last Tuesday (around Dec 14th or 15th, 2020) - before then, MOCA over COAX worked great. It seems to be disabled now more than once per day. I've been meaning to contact support because I use MOCA for my wired connections and spent money on additional equipment to get it working.
A majority of the people complaining here are referencing the issue with MOCA on the Technicolor CGM4141 being regularly disabled since September. My hypothesis about why mine lasted until December is that my model is different: CGM4140COM v2.2.
2
Superbigwaff
Contributor
•
93 Messages
MoCA would require a PoE filter on the incoming line so the MoCA signal does not "escape" onto the outside line and cause interference with other cable subscribers on the same line. The only "security" issue with MoCA would be such a filter has not been installed. I find it hard to believe the Wifi Gateway doesn't have a PoE filter built-in to address this. The lack of PoE filter install is the only practical "MoCA" reason the feature is automatically being disabled.
Here is how you can side-step the MoCA feature of your modem with another MoCA adapter. MoCA adapters typically have two coax connections and ethernet; one for passthrough and the other for connecting other MoCA devices. You can always try something like this ...
incoming coax --> moca coax port | moca adapter | passthrough coax port --> cable modem --> router
... then plug moca adapter ethernet into one of the network client ethernet ports on the router.
Your cable modem will send/receive signals through the passthrough coax port. Internal network traffic will flow through the router. With the MoCA adapter connected to the router via ethernet, internal network traffic will flow through the MoCA adapter to other MoCA devices. At first it seems counter-intuitive and circular but signals are separate and don't interfere with each other.
Don't forget... you'll need to install a MoCA PoE filter on the coax line in from the outside. Otherwise, the cable company will track you down ;-)
2
0