McAfee Security Suite - Unable to Install

Bought a new laptop and tried to download the free McAfee from Cox. Opened the page www.cox.com/securitysuite, entered my primary id and password, and received a message that "Something went wrong. Please contact Customer Support for assistance." Chatted with customer service who told me to try again later. Later did not work.. Anyone else had this issue before? Could my primary id be causing the issues? Thanks