New Contributor II
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6 Messages
manual port forwarding in Panoramic gateway
I just bounced from Cox Tier 2 support -> Cox Internet Tech Dept -> Cox Complete Care -> Cox Customer Escalation Support and none of them really had a clue. I want to enable remote access to my TabloTV (it's an over the air TV tuner with DVR) via the Tablo app when we are away from home. I did this quite easily with the Netgear modem that we recently replaced with this new Panoramic gateway. But the port forwarding area in the Cox WiFi app is not intuitively set up to do this pairing. I have tried every combination I can think of with no success. I simply want to accomplish this...
Public Port ---> Private Port
21685 ---------> 8887
21684 ---------> 80
If anyone from Cox or a fellow customer has had success, please advise how to do this. Thanks.
WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
2 years ago
They might block the gateway from forwarding port 80 since it is a blocked port on Cox Resi network. However the other forward should work but port forwarding has been hit or miss since they put it in the cloud. Does other remote features work like logging into the app to reset your modem/gateway? If you can't get it to work I suggest buying your own separate router and modem, or at least bridge the modem and buy your own router.
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Darkatt
Honored Contributor
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1.9K Messages
2 years ago
Incoming port 80 will be blocked like WMO has stated.
https://www.cox.com/residential/support/internet-ports-blocked-or-restricted-by-cox.html
However, incoming port 21684 shouldn't be blocked and sending that port, to port 80 should work. Using the pano app you should be able to setup the port forwarding. Tier 2 won't assist with port forwarding, since it is considered to be outside the normal scope of support. You will need to pay for Cox Complete Care, and speed to someone in the CCC group for assistance in Port Forwarding. That being said.
www.youtube.com/watch
www.portforwardinghub.com/.../
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kjmeyer
New Contributor II
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6 Messages
2 years ago
Resolved. After trying a few other iterations last night, on a whim I unchecked the option in the TabloTV web app for "remote access" then rechecked it. Fixed. "Your Tablo is ready for remote access." Apparently my Tablo account was still looking in the Cox Panoramic for the port manual forwarding commands I had set in my previous Netgear modem. Resetting that must have then triggered automatic port forwarding in the Panoramic gateway. Manual port forwarding in the Panoramic may still be a bone of contention in some scenarios, but not with TabloTV remote access. Clearing that last hiccup, so far I am satisfied with the new white Cox Panoramic gateway. Thank you for your input. My apologies for burning your time with what amounted to a basic "reboot" sort of fix.
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