New Contributor
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2 Messages
Lifting Data Cap Covid-19
I'm curious if Cox will follow in the footsteps of AT&T and Comcast in removing the data cap limit during the outbreak.
I work for Hartford Healthcare in CT, and more folks like myself are starting to work from home during the outbreak, and with my ability to remotely monitor our hospital's systems via VPN, I'll burn through my limit fairly quickly.
Cox? This seems like an easy PR win.
nurse
New Contributor
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1 Message
5 years ago
Yeah, Cox actually do something to help the customer and take money they didn’t earn? That will be the day! But in all honesty it would be nice if they would do like the rest of the ISP’s and take away the data cap for the for the time being.
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Bruce
Honored Contributor III
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5.7K Messages
5 years ago
Deduct the fee for exceeding your Data Caps as a business expense.
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CurtB
Honored Contributor
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2K Messages
5 years ago
.
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bearone2
Contributor III
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1.5K Messages
5 years ago
it's not really a cox issue, are you working on commission or salaried?
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Mr_Gillen
New Contributor II
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6 Messages
5 years ago
I logged in to post this same question. I would very much like a response.
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scowltura
New Contributor
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1 Message
5 years ago
I too would like to know this response. I will be moving soon, and will also be looking to see how they react to this. If they don't remove data caps during this time, then I will definitely be using another service provider in my new house.
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Calflipz
New Contributor
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2 Messages
5 years ago
Yes. Cox along with virtually every other ISP and Carrier in the US have signed onto an FCC compact called Keep Americans Connected. The FCC says that signatories to the pact will suspend data caps, data overage charges, late fees, disconnect fees, disconnections for non payment, waive access charges for public hotspots, waive long distance charges and prioritize healthcare workers and hospital connections for 60 days as the nation deals with the economic impact of the novel Coronavirus.
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KevinM2
Former Moderator
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1.5K Messages
5 years ago
www.cox.com/.../coronavirus-response.html
At this time, this is all the information we have available. -Kevin
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JTinnin
New Contributor
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1 Message
5 years ago
This is a must have now that both my spouse and I are working from home and 4 kids are doing school from home. That's a lot of streaming all day long. It would be absurd for Cox to not remove data caps during this time.
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jcain50
New Contributor
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2 Messages
5 years ago
I just got a warning email that I went over my allowed data usage. Cox is going to have a PR nightmare if they gouge customers during this difficult time.
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jcain50
New Contributor
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2 Messages
5 years ago
https://www.dropbox.com/s/oziodmco6cn9db5/cox.png?dl=0
Hey Cox, do you want to stop with the obnoxious HTML injection?
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Mike2
New Contributor
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1 Message
5 years ago
This morning Cox increased my download bandwidth to 50 MBs. That's welcome but not terribly useful. My old speed was plenty fast for Netflix, et. al. Working from home is a two way operation. The upload speed is nearly as important as download. And as others have pointed out the excess data limit charge needs to be removed.
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ConcernedUser
New Contributor
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2 Messages
5 years ago
+1 on this. Follow the industry and do something right for a change.
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ConcernedUser
New Contributor
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2 Messages
5 years ago
+1 to this! Do something good for a change!
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bearone2
Contributor III
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1.5K Messages
5 years ago
is hartford heathcare offering any freebies?
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