New Contributor
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2 Messages
Las Vegas Outages every day
Lately every day, literally EVERY day I’ve been getting a text from Cox:
UPDATE: We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working to restore consistent service. We apologize again for the inconvenience and will continue to provide daily text updates.
Can I get an explanation of what is going on and when will this so called “complex network issue” be resolved? Do Cox need some professional help to resolve this? How will us consumers benefit from this? Is this just some ploy to justify an up coming rate increase? Will internet become faster? Most importantly when will Cox this be completed? I know I asked that already but I SERIOUSLY want answers. We deserve answers. What are we paying for?
StephanieS
Moderator
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638 Messages
1 year ago
TLGlover I'd be more than happy to look into this for you. Please send me an email at cox.help@cox.com and include your full name and address so I can take a look. Please also include a link to this forums post.
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Jeff12671
New Contributor
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2 Messages
1 year ago
I'm getting the same texts every morning at 6:30 AM. I live right by the Strip and we've been out of internet completely now for over 10 DAYS!. I agree, what are we paying for?. No from one Cox can give me any explanation of what the problem is or how long our outage is supposed to last. I'm actively searching for another provider and dropping Cox. This is ridiculous.
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Bigman72
New Contributor
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1 Message
1 year ago
We have had the same issues. On their website they suggest you buy new equipment. What a joke. It’s been unusable for weeks. It’s clearly them and not the same modem that worked fine until a few weeks ago.
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deniz11
New Contributor
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1 Message
1 year ago
I do video calls all day and now it seems line it's not supporting it any more I keep cutting in and out randomly through out the day. (Also in Vegas)
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Khomee
New Contributor
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1 Message
1 year ago
My area has been dealing with the similar issues every time I contact Cox they keep saying there’s no outage, but if there’s no outage, how come my entire neighborhood can’t use thier Internet either. They keep saying that they can send someone out with the possibility of a $75 charge and I really do not want to deal with that because it seems like a Cox issue. Every day around the same time for four hours, my Wi-Fi just completely goes out and so does my neighbor. This is getting very frustrating.
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