New Contributor III
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24 Messages
Las Vegas: Constant Lag, Packet Loss & Highly Inconsistent Upload/Download Speeds
Lag the last few days has been unacceptable. I understand the node I'm connected too it 80% congested and Cox doesn't have plans for months to fix it. I understand Cox has told me to be patient, but I'm paying my bill every month and you're simply not providing me quality internet. I pay for gig speed and today my network check showed less then 400down and the upload was highly inconsistent. This behavior from Cox is unacceptable. Fix my neighborhood problems how on earth did Cox's entire network congestion become their customers problem? What other industry is the acceptable? Fix your network problems Cox!
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CrystalS
Former Moderator
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440 Messages
Our engineers are working to solve the problem, but until they do our customer service team can’t offer more information. We know this can be frustrating for our customers, so we have a few things customers can do in their homes that could improve their experience:
• View and manage devices on your home Internet. You can turn the kids’ iPads off when they’ve reached an agreed-upon time. Or pause their
WiFi when you’re on an important video call.
• Verify that there are no unrecognized devices using your Internet. If there is one, consider changing your WiFi password.
• To help protect against future threats, Panoramic Wifi customers can turn on Advanced Security in the app. -Crystal S. Cox Support Forum Moderator
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