Jayne weber

Jweber123,

I want your services to work just like I expect my very own.  I do hope you will take us up on our offer to investigate your service loss.  My team is available for support 24/7.
-Latitia

Well, another outages in our area. That's 4 more in 10 days. Figure it out cox. Ready to get great plains. Can't be any worse.

Hi Jweber123.

We’re truly sorry to hear about the repeated outages in your area. We understand how frustrating it is to experience multiple service interruptions, especially that many within such a short period of time. That’s certainly not the experience we want for you.

Service disruptions can sometimes be related to ongoing maintenance, infrastructure upgrades, or area-specific issues, but four outages in ten days is understandably concerning. We’d like the opportunity to take a closer look at what’s happening in your location.

Please feel free to email us at cox.help@cox.com with your service address, so we can review your account and check for any known issues, or escalated issues in your area. We want to make sure your concerns are properly addressed.

-Allison

I work from home, just moved in and got cox setup this past Sunday, but ive had outages preventing any access going on two days straight. The estimated restoration times feel like made-up pipe-dream figures and once it passes that time, they just say sorry and add four more hours, rinse and repeat. The outage was supposedly resolved at 1:15am, but wasn't reflected at my location, come to find out that the outage wasn't resolved and they gave another estimation to resolve. This is the worst initial experience Ive ever had with any company, its insane. And there it is again, another "sorry its taking so long, we estimate another four hours to restore service in your area."

I understand you have been experiencing service outages and I hear the frustration. We try to make our repairs as quick and efficient as possible. But with a major outage, unforeseen circumstances can make providing an estimated time very difficult, but I assure you that we are aware, onsite, and diligently working to resolve this issue.

-LJ