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Marty_Fudman

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Is it possible to upgrade modem without renting the panoramic?

I bought a new modem and am having a very hard time trying activate it. My family rented a 5mbps speed modem from around 2005-2015 for like $10-15 a month but when we finally bought our own it was very easy to self activate online. This time no matter what I'm trying with the new modem it's directing me towards a shopping cart with their panoramic one, any help?

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Allan

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2.3K Messages

@Marly, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com and we will help resolve this issue for you. -Allan, Cox Support Forums Moderator.

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Marty_Fudman

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5 Messages

Hi is there a way I can get the live chat / Oliver "cox virtual assistant" thing to work before that? Thank you for the quick reply

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MichaelJ

Moderator

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1.8K Messages

Hi Marty,

The site is set up to guide you through the process of online chat. Oliver is the virtual assistant. I do not see a way to bypass this feature.

Thank you,

Mike J.
Cox Support Forums Moderator

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Marty_Fudman

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redacted

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Andrew_Wees

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809 Messages

I wouldn’t trust the live chat.   I would either call or email.  

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