Community Manager
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138 Messages
Introducing Cox Gigablast
Welcome to the Gigablast Internet thread where we invite you to discuss all things GIG Life related!
Gigablast is Cox’s fastest Internet ever – up to 100x faster than average broadband! Gigablast delivers speed to power all your devices at the same time and offers the fastest in-home WiFi available, lag free streaming, and downloads in the blink of any eye!
Ready to get Gigablast? Visit cox.com/GIGLife to see if its available at your home. Already have Gigablast? Feel free to share your experiences or let us know how we can help keep you moving at the speed of life!
Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
Some questions;
1. Will the full 1Gbps be supported, or will the service be "up to 1Gbps"?
2. Will Gigablast use DOCSIS 3.1 when available? Or will it just be FTTH and Ethernet?
3. Any info on what the installation process is like?
4. Does everything transfer over; email, Mcafee, etc?
5. Are all the rules for ports blocked and ToS the same for it?
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EdwardH
Valued Contributor
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755 Messages
11 years ago
1. The 1 Gpbs service is a maximum rate, the full 1 Gbps will be supported and aimed for but more factors will take into effect with the higher ceiling.
2. Currently it is Fiber to the home and ethernet for the home network beyond the fiber to the modem. There has not been any official word on Docsis 3.1 to this point.
3. It is being rolled out for specific neighborhoods at this point and expanding from there, for existing customers it does require new lines/burials for the fiber into the home which can take a few weeks.
4. All of the previous services tied to our other High Speed Internet tiers are also tied to the Gigabit service as well.
5. Yes, the residential terms of service and ports apply to the connection as well.
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desertsky
New Contributor
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2 Messages
11 years ago
I live in the Ahwatukee area in Phoenix. I read an article in the AZ Republic last weekend saying some customers in Ahwatukee Foothills have already upgraded to Gigablast. Article didn't say where exactly in Ahwatukee the new Gigablast customers are located. Ahwatukee covers a pretty big area. I've already checked my address for availability on the Gigablast webpage. Says it's not available. How soon will Gigablast be rolled out to the rest of Ahwatukee? I'm definitely signing up as soon as it's available!
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Rootman
New Contributor III
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26 Messages
11 years ago
When I follow the link in the top post cox.com/GIGLife I get redirected to Cox residential services without so much as a mention of GIFLife, is this indicative of it NOT being available in my area?
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Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
Yes. I get the same thing. If you change the Zip code to a area that has it, like AZ, then it changes.
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Preston_L__Bann
New Contributor
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1 Message
11 years ago
I too see nothing about "Gigablast" when following the link.
Presuming that means no service in my area, but cannot be sure.
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DerrickW
Valued Contributor
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1.2K Messages
11 years ago
Hi Preston, I clicked on the link you posted and was redirected somewhere else as well. This should be the correct link, I copied it from the "GigLife" page. Try this one out - http://www.coxgiglife.com/. Hope this helps!
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G-MAN
New Contributor
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1 Message
11 years ago
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Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
First, you posted in the Gigablast thread. I assume that was a mistake? Might want to make your own thread.
Second, sounds like you were getting full speed without the router. What kind of router do you have?
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Lg7128
New Contributor
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12 Messages
11 years ago
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InternetConnect
New Contributor
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1 Message
11 years ago
Cox does a good job about advertising the new internet speed. This does very little good when the internet in Arizona is always, and I mean always, down from about 6 pm to 10 pm, AZ time. Every day. Fast speed with no access is worthless.
I have a brand new modem with a new computer, it ain't my fault.
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HappyCamper
New Contributor
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5 Messages
11 years ago
I purchased the ultimate web with cox. I am promised 25/150. I have not seen these speeds yet. I am currently getting 25/35 direct connect? Any suggestion on what's wrong. I got a new modem that can handle the speeds and my wireless router is a r7000 nighthawk and that can handle any speed?
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ChrisL
Former Moderator
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7.1K Messages
11 years ago
I'd suggest trying to test your speeds on cox.com both with and without the router in place to see if there is any difference in the results. From this end the only obvious issue I'm seeing is a slightly low transmit power level being reported by the modem. Should all else fail it may be time to arrange for a technician to come and troubleshoot further.
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mrdgl
New Contributor
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1 Message
11 years ago
Can someone recommend a combined modem router to take advantage of the higher Cox speeds?
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EdwardH
Valued Contributor
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755 Messages
11 years ago
Mrdgl, The Gig connections are installed with their own Gateway, if you are asking about Ultimate service we would recommend The Netgear CG4500BD or Ubee DDW366 for dual band connections for wireless. The full list of supported modems can be found on our site here.
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