Internet

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-Juan

User mwddivine  said "when you upgrade you receive a new account number and lose access to your previous payment history".

 @JuanC , could you please respond in this discussion to confirm or deny the accuracy of that statement so that others will benefit from your answer?  

Hi,

An upgrade of a core service like Internet, TV, or home phone will not change your account number, but adding mobile phone service that is billed separately will generate a separate account number for that service.

If you move to a new address, your account number will change, and you will no longer have access to statements from the previous address. Account service will be glad to review your bills from the previous address with you, or you can email us at cox.help@cox.com 

-Greg

@GregP1​   Thanks for your reply.  Moving service to a new address sounds a bit more like a cancellation and new customer setup than a transfer.  That should be communicated to customers in advance of the move so they will know to make copies of previous billing statements if they want to retain access to them.