Internet

My internet has been out over 24 hours and I work remotely from home using Teams with video. My Verizon Hotspot can't keep up. Also my son had homework last night and tonight with no internet.  Can I get some sort of a refund on my bill?

There is no estimated time to have to outage over. Please advise!

Hello. I'm sorry to hear you're still having network issues. Cox does not believe our customers should not have to pay for services they're not receiving. We'd be happy to assist with your request. Please email us your “full” name, “complete” address, Cox pin and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 
-Julian

Starlink here we come…i guess!😖

aznordy, please check the coax to the modem for security, then reboot the modem by removing and reconnecting the power cable.  Sometimes, following any network concerns.  A modem may need to be manually rebooted to restore service.  If this does not help.  Email us at cox.help@cox.com for assistance.
-Dan

Why is there no information or update as to the cause of the internet being down or an actual time it will be up. It's insane that a service can just vanish without any communication as to why. We are currently 24 hours without service and this has to be something major for Cox as my service has generally been fine over the last years. Some real update should be shared.

Hi there, I will be stepping in for Danny momentarily while he is assisting another customer. 

You definitely deserve reliability after being such a loyal customer, and I'm truly sorry we've let you down.  

As we work toward a solution, updates will be available on the Cox app and at our site. https://www.cox.com/residential/support/outages.html

The updates are provided by our field teams.  As they submit them, they will be shared via the app and our website.  We are truly sorry for the frustration and aggravation.  Please let us know if there is anything else we may assist you with at this time.  

-Latitia

While I appreciate the moderators responding, none of those responses offer any information. We should know what caused the outage and what specific actions are being done to resolve it. If I have a job and then just don't do it, I can't tell the people who pay me that I know about the issue and to please check an app for updates. I would need to provide some sort of resolution. Having an outage like this in a world where we are nothing more than different methods of communication is completely unacceptable without some sort of explanation