New Contributor
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2 Messages
Internet
I have been a customer with Cox for over 20 years with no breaks. I am now about to find alternative internet options. It seems that just about every night I have an outage. It also seems that it inevitably is during a live sporting event. One more outage this month and I am out.
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RaquelD
Moderator
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243 Messages
I am sorry to hear about your service issues. When you have a moment, can you please email cox.help@cox.com with your name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
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CurtB
Honored Contributor
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2.1K Messages
Is anybody else tired of seeing first-time posters threaten to leave if whatever there problem is happens one more time? Almost invariably, some other yahoo will "Like" it. Just once I'd like to see a moderator say "Sorry to see you go. Goodbye". Moderators are always polite though, so that will never happen. But I'd give a thumbs up if it did.
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nickj111
New Contributor II
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8 Messages
Curt must work for Cox. Who defends terrible service? Obviously he spends too much time on the Cox forum, which is weird and a little sad.
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nickj111
New Contributor II
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8 Messages
And you're absolutely right, most of us don't want to troubleshoot. We want our internet to work.
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Rob_A
New Contributor
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3 Messages
Would love to hear alternatives. I have had constant disconnects with internet and cable and 3 techs. My company even sent me a new laptop. Very difficult to work when you freeze and are constantly reconnecting a VPN!
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