Always check your cable wires, ensure they are all still tightened up, they CAN become loose due to vibrations. Also check splitters. What lights do you see on your modem when you have no Internet? Are all of your devices offline, or just wireless? What modem are you using? If you go to 192.168.100.1, what does it tell you about the connection?
If that doesn't work or if you know you have a panoramic gateway then try IP 192.168.0.1 which you just type in the address bar on the top of the window you use to go to the internet. Use the username admin and the password password. Then click connection on the left and then click on Cox Network underneath that. There should be some downstream and upstream signal levels broken up into different channels with each channel giving its power and clarity or SNR. If you can upload a screenshot of those levels then we might be able to tell you something about what's going on but it's kind of tricky because there's a lot of data and you have to scroll to show it all so you have to do it in multiple screenshots. If it's easier and you have a phone with imgur app you can upload them all to One library and then post the link here. You may also be able to copy and paste the information directly, but that makes it hard to read because of formatting issues and I'm not even 100% sure it would work at all. If this is all too complex then just do the basic stuff like check that everything's tight and everything looks normal and call for a technician. Just be aware that there are possible charges if the problem happens to be inside your house, but usually the problem is outside, especially if you have heard of other people having the problem in your area. Like if it has been it declared outage before then. It's very unlikely to be any problem in your house.
Are you on WiFi or ethernet? Does you modem actually drop sync when you drop internet? Have you verified your connections, swapped splitters, cables, or tightened things up? Remember, whether you are on Verizon, Cox, or some other service, things happen, but it's NOT always the provider that's at fault. A little bit of troubleshooting goes a long way.
I’ve done every bit of troubleshooting I can do, the modem loses connection, as well as my wired TV and my WiFi PC.
As seen in the photo, the issue that keeps recurring is the service light on the ONT flips off, which indicates a connection issue that I personally can’t solve with troubleshooting, wether the optic lines are faulty, the ONT is faulty or cox is having service issues in general, is nothing I can fix, and for a company to have these issues for 3 straight days without providing me a solution, speaks volumes on who I shouldn’t be giving my money to.
Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
I appreciate your response, I scheduled the service call 2 days ago, it comes tomorrow afternoon. By then it will have been 5 days of spotty service, with more time down then up. Have resorted to just leaving it off and using the hotspot off of our phones which is more stable.
Collectively the issues are just disheartening, spotty service and not the first time, have only had them for 6 months and already a major issue, service tech appointments have no urgency, and it’s also not a cheap ISP to begin with.
I’ve decided that if they come here tomorrow and attempt to charge me 75$ for an issue I know isn’t my fault, that will be the end of our relationship for me. So I truly hope the issue will be remedied without any further complications but forgive me for my pessimistic outlook at the time being.
Darkatt
Honored Contributor
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1.9K Messages
3 months ago
Always check your cable wires, ensure they are all still tightened up, they CAN become loose due to vibrations. Also check splitters. What lights do you see on your modem when you have no Internet? Are all of your devices offline, or just wireless? What modem are you using? If you go to 192.168.100.1, what does it tell you about the connection?
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WiderMouthOpen
Esteemed Contributor III
•
3.5K Messages
3 months ago
If that doesn't work or if you know you have a panoramic gateway then try IP 192.168.0.1 which you just type in the address bar on the top of the window you use to go to the internet. Use the username admin and the password password. Then click connection on the left and then click on Cox Network underneath that. There should be some downstream and upstream signal levels broken up into different channels with each channel giving its power and clarity or SNR. If you can upload a screenshot of those levels then we might be able to tell you something about what's going on but it's kind of tricky because there's a lot of data and you have to scroll to show it all so you have to do it in multiple screenshots. If it's easier and you have a phone with imgur app you can upload them all to One library and then post the link here. You may also be able to copy and paste the information directly, but that makes it hard to read because of formatting issues and I'm not even 100% sure it would work at all. If this is all too complex then just do the basic stuff like check that everything's tight and everything looks normal and call for a technician. Just be aware that there are possible charges if the problem happens to be inside your house, but usually the problem is outside, especially if you have heard of other people having the problem in your area. Like if it has been it declared outage before then. It's very unlikely to be any problem in your house.
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tali0630
New Contributor II
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3 Messages
3 months ago
Have had the same issues, 3 days in a row now, yesterday it was out from about 3pm to 7pm.
Currently, it’s dropping in and out while I’m in the middle of working, up for 5-10mins, back down for 5-10mins.
Today may be the day I jump ship and head to Verizon.
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