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Internet started going out multiples time a day again
I posted here 6 months ago about my Arris S33 modem that seems to lose power multiple times a day (the LED indicator just goes Amber at random).
A tech had to come out after that and the problem seemed to be fixed when he took out a splitter that was not necessary.
Until last week this started happening again.
I have posted the upstream/downstream channels. Can I please get some insight on what I need to do to fix this?
Downstream Channels
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 37 | Locked | QAM256 | 189000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 1 | Locked | QAM256 | 735000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 2 | Locked | QAM256 | 741000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 3 | Locked | QAM256 | 747000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 4 | Locked | QAM256 | 753000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 5 | Locked | QAM256 | 759000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 6 | Locked | QAM256 | 765000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 7 | Locked | QAM256 | 771000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 8 | Locked | QAM256 | 777000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 25 | Locked | QAM256 | 117000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
| 26 | Locked | QAM256 | 123000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
| 27 | Locked | QAM256 | 129000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
| 28 | Locked | QAM256 | 135000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 29 | Locked | QAM256 | 141000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 30 | Locked | QAM256 | 147000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 31 | Locked | QAM256 | 153000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 32 | Locked | QAM256 | 159000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 33 | Locked | QAM256 | 165000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
| 34 | Locked | QAM256 | 171000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
| 35 | Locked | QAM256 | 177000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 36 | Locked | QAM256 | 183000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 38 | Locked | QAM256 | 195000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 39 | Locked | QAM256 | 201000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 40 | Locked | QAM256 | 207000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 41 | Locked | QAM256 | 213000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 42 | Locked | QAM256 | 219000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 43 | Locked | QAM256 | 225000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
| 44 | Locked | QAM256 | 231000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 45 | Locked | QAM256 | 237000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 46 | Locked | QAM256 | 243000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 47 | Locked | QAM256 | 249000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 48 | Locked | QAM256 | 255000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
| 159 | Locked | OFDM PLC | 300000000 Hz | 4 dBmV | 42 dB | 13281186 | 0 |
| 160 | Locked | OFDM PLC | 918000000 Hz | 1 dBmV | 40 dB | 10430306 | 0 |
Upstream Channels
| Channel ID | Lock Status | US Channel Type | Frequency | Width | Power |
| 1 | Locked | SC-QAM | 17600000 Hz | 6400000 | 36.3 dBmV |
| 2 | Locked | SC-QAM | 24000000 Hz | 6400000 | 36.8 dBmV |
| 3 | Locked | SC-QAM | 30400000 Hz | 6400000 | 36.3 dBmV |
| 4 | Locked | SC-QAM | 36800000 Hz | 6400000 | 36.8 dBmV |
| 6 | Locked | OFDMA | 36800000 Hz | 44000000 | 31.8 dBmV |
LatitiaS
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Moderator
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Hi Ryan32,
I am sorry to learn of your troubles and I want to help. Please send us an email to cox.help@cox.com with your full service address for further assistance.
Cox Forums Support Moderator
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