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1 Message
internet speeds
im not getting the 300 Mbps speeds i pay for. more like 60 on a good day
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New Contributor
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1 Message
im not getting the 300 Mbps speeds i pay for. more like 60 on a good day
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bearone2
Contributor III
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1.5K Messages
your own equipment or all cox?
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MaryF
Former Moderator
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471 Messages
We checked your modem and it's currently reporting signals that are not in the acceptable range. Please ensure that all your connections are tight and secure. If there's a splitter, please try bypassing it to see if it improves your speeds.
Mary
Cox Support Forums Moderator
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hero
New Contributor II
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15 Messages
Same here - paying for the gig & getting even less!.....2.9 download & 1.1upload and yes, before i get asked i have tried turning off, resetting modem, remove devices etc - all of that has been done.
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DanniAck
New Contributor
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6 Messages
Same issues - they tell me the signal is fine. Now it's dropping connection constantly!
Says I have to have a tech out... AGAIN potentially going to charge me $75 for that unless I pay for their protection plan!
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socal_doc
New Contributor
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5 Messages
My speeds have reduced to half of what they normally were pre-quarantine/stay at home. I pay for 150mbs and have been getting 50-60. I do random speed tests and there are some rare occasions where it will get up to 100-110, other days it can go down to 20-30. I do tests on wifi and ethernet and get the same results. I have rebooted my router and modem on multiple occasions. I am chalking it up to more people at home in my neighborhood and Cox not being able to keep up with the demand. It don't think it is appropriate that I am paying the same amount for the half the speed.
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Greg_Warnagieri
New Contributor
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1 Message
I think Cox is engaged in fraud and is aware they are not providing the internet service we are paying for. I'm in mission viejo, nothing but problems and a runaround.
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bearone2
Contributor III
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1.5K Messages
apartment or single family dwelling? your own equipment?
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Coxisgarbage
New Contributor III
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21 Messages
I pay for 150 down, only get MAYBE 30mbps with constantly high latency and connection time outs. File a complaint with the FCC, if enough people do this we can hopefully get resolution.
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Shane1
New Contributor
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1 Message
I have gigablast and get about 140 Mbps with there modem before I upgraded from the 150 Mbps I had 145 Mbps sometimes 155mbps with my modem they said won't work on gigabyte Mbps so I more than doubled my bill for slower service and payed 100 for a tech to show up and say I don't know what the problem is. Cox is the worst service out there
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