New Contributor
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5 Messages
Internet speed
I have been a long time Cox customer and in the past couple of months, after about 6:30, my internet signal from the 100 mbps I have goes down to below 18%, therefore I can not watch any live tv. I had abouty 5 Cox technicians over not finding anything wrong with all my connections inside my house and the problem still persistsI called them several times, sent them screen shots from their app showing the speed of my gateway and the comment from the app saying that I am not getting my normal speed. I am desperate not knowing what to do. Please help
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JuanC
Moderator
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103 Messages
Hello. We're sorry to hear that you are experiencing issues with your internet. Please reach out to us at cox.help@cox.com for assistance. We'd love to help.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
Do you have Cox TV? Do you have a Panoramic gateway with wireless TV boxes? What did the technician say when out there? Was it working when they left? If not, what was their plan? Did they escalate it or anything?
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aspriggs94
New Contributor II
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3 Messages
The same thing had been happening to me. Pretty much around the same time for months 🙄
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