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I am paying a lot of money to Cox for very poor service. I have the highest speeds, latest router but constantly “disconnected". Cox has been to my home about 10 times this year alone, attempting to resolve my issue. My lose service almost every morning and every couple of days in the evening. I may have 4-5 devices utilizing the service (sometimes less), so it is not over utilization. If I had another option in my area, I would definitely use it.
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Official Solution
Has anyone else got an email titled 'What to do once the transition is done'?
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JuanC
Moderator
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Hello. I'm very sorry to hear this. Please reach us at cox.help@cox.com for assistance in your matter. We'd like to help with your issue.
Thank you,
Cox Forum Moderator
Juan
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Darkatt
+2 more
Honored Contributor
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What modem are you using? What are the indications on the modem when you lose service? Do you have any computers connected via ethernet?
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