Visitor
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1 Message
Internet outages
Since I can remember, our internet inexplicably goes out everyday around midday. The outages usually only last a few minutes, but it’s guaranteed to happen. Enough so that I’m considering buying a T-Mobile hotspot to support work meetings at home since Cox is the only ISP in my neighborhood.
I’m afraid that if I put a ticket in, it’s just gonna be this long drawn out process where they say something like my modem is bad, which I know is not the case since I replaced my modem and the problem persists.
Has anyone else on this forum had similar issues?
nchodos19
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1 Message
I’ve been having “network impairments”basically every day this week. I work from home and this is starting to impact my work. I’m thinking of switching too
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nicoleyounglopez
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1 Message
This is becoming absurd! I work from home and it’s impacting my work! I cannot work from just anywhere due to security concerns!
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workn46943
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12 Messages
Cable and internet went out last night and I got a text from cox telling me it would be out until 4 or 5 the next morning. Both my cable boxes wouldn't work after that. Spent 5 hours on the phone and drove 20 miles to get 2 new contour 2. cable boxs, hooked them up and they dont work either. One of the agents I spoke with wanted to send a tech after about 2 hrs on the phone, I said I will go cable free before I spend a 100 dollars on that. The next agent told me I didnt need to hook up the coax from the boxs to the tv's that they worked wirelessly. WTF... the first agent I spoke with I couldn't understand dont know where my call went but it was bad and I asked for a su[Edited as per community Guidelines]isor a dozen times. Finally after an hour and a half she put me on hold for over 20 minutes and I hung up and called back. the 4th person I spoke with told me its my modem that I would need to wait until Sunday afternoon for a tech to bring it out and install it. I said I would drive back to town tomorrow and get it. In the mean time I looked up online about the modem, the agent had told me that mine was an IP3 and I need a newer one at least an IP6 to work. I called back again and this new agent told me it was not my modem.=, that the new contour 2 boxs would and should work with the pano IP3.
The last agent I talked to was fixing my new bill because I got 2 new boxes so it went up 14 dollars a month, she fixed it alright got my bill down to 183 a month then I found out I hardly had any channels left, so I went from 198 to 214 to 183 and had half my channels and she didn't tell me anything and I praised her for helping me. They are all a bunch of thieves and liars. still have 2 appointment 1 Sunday afternoon and 1 Monday. I believe nothing they tell me it's all a scam. Oh and by the way you cant say the word su[Edited as per community Guidelines]isor they will omit the middle of it so you wont recognize it.
What a shyster outfit liars and thieves!
(edited)
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workn46943
Visitor
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12 Messages
They keep making my comments private
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workn46943
Visitor
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12 Messages
Cable and internet went out last night and I got a text from cox telling me it would be out until 4 or 5 the next morning. Both my cable boxes wouldn't work after that. Spent 5 hours on the phone and drove 20 miles to get 2 new contour 2. cable boxs, hooked them up and they dont work either. One of the agents I spoke with wanted to send a tech after about 2 hrs on the phone, I said I will go cable free before I spend a 100 dollars on that. The next agent told me I didnt need to hook up the coax from the boxs to the tv's that they worked wirelessly. WTF... the first agent I spoke with I couldn't understand dont know where my call went but it was bad and I asked for a su[Edited as per community Guidelines]isor a dozen times. Finally after an hour and a half she put me on hold for over 20 minutes and I hung up and called back. the 4th person I spoke with told me its my modem that I would need to wait until Sunday afternoon for a tech to bring it out and install it. I said I would drive back to town tomorrow and get it. In the mean time I looked up online about the modem, the agent had told me that mine was an IP3 and I need a newer one at least an IP6 to work. I called back again and this new agent told me it was not my modem.=, that the new contour 2 boxs would and should work with the pano IP3.
The last agent I talked to was fixing my new bill because I got 2 new boxes so it went up 14 dollars a month, she fixed it alright got my bill down to 183 a month then I found out I hardly had any channels left, so I went from 198 to 214 to 183 and had half my channels and she didn't tell me anything and I praised her for helping me. They are all a bunch of thieves and liars. still have 2 appointment 1 Sunday afternoon and 1 Monday. I believe nothing they tell me it's all a scam. Oh and by the way you cant say the word su[Edited as per community Guidelines]isor they will omit the middle of it so you wont recognize it.
What a shyster outfit liars and thieves!
(edited)
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