Internet outage

All good, I’m switching providers.

Jake34, we care and would like to help. We would hate to lose you as a customer. Please reconsider and contact us directly for support. We are here 24/7 for your support. 

Internet and cable both out since Friday, Rancho Mission Viejo. Cable came back Saturday evening but Internet is still down. 3 day outage!!! When I log in to my account, just get the message about the outage. Chatting just gets me a credit for the bill and no indication when the issue will be resolved 

This is beyond any comprehension to have internet out for three days!!! Just tells you Cox will not spend the money to hire top people. Every support person I got was from off-shore, draw your own conclusions.

They all read from the same script and advise me to use a Cox wifi hot spot for now. There is none where I live and why would they work anyway if the whole area has an outage?

Somewhere_in_OC, the purpose of Cox Internet Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. If concerns remain.  Email us at cox.help@cox.com anytime. We are always happy to help. 

This is the second time today and the 4th time in the past 2 months that there's some sort of outage in my area. Why am I paying for services that I can't consistently use? I just replaced my modem because evidently no one informed me that for the Internet speed I have that the modem I had wasn't strong enough to handle it and now there's an outage til 9 pm my time?! I'm starting to feel like I should just cancel the service and go thru someone else. Cuz the price I pay every month, then I should get what I paid for. So what are you going to do to compensate customers who have to deal with this?