New Contributor
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4 Messages
Internet outage
The internet has been down almost 18 hours here in Bixby OK. All we get is the generic message below. I tried calling support but it seems that if you have an outage in your area you can’t talk to anyone in technical support. The call literally ends. Anyone else seeing this?
We're still working to get your service back online, but unfortunately it's taking a bit longer than expected. We'll send a text update when we have more information. Reply PAUSE to mute texts for this outage.
GregP1
Moderator
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307 Messages
5 months ago
Hi,
I apologize for the trouble you are having with our service and for the experience you have had in trying to get help. Please email us your account information including your name full street address and a link to your forum post so we can check on the outage affecting your home. Our Email address is cox.help@cox.com
Greg
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Downinbixby
New Contributor
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4 Messages
5 months ago
Also the Cox WiFi hotspot is not working either. So that is not a possible workaround.
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