Internet Outage

I have called Cox on Thursday and I spoke with a few representatives today. I continue to be told the same descriptive message, which is there’s an outage in the area and there’s nothing that can be done until it is up. There’s just no real transparency. I am told to have patience. My Internet has been out for almost 3 days. I feel I have had enough patients. My husband and I have been Cox customers for years. It is extremely disappointing that we cannot get a legit answer as to why the Internet is down and why for so long

Hello.

Thank you for being a part of the Cox family. My sincere apologies for the current outage you are experiencing. I would like to investigate this ongoing issue and credit the account for the down services. Please email your full name and complete address to Cox.helpCox.com.

You are correct.  You will only get canned spam from Cox if you try to report a problem.  

Why should your customers have to join "X" or Facebook to get ahold of customer service?  That is ludicrous.

Hello.

I'm sorry you have been misinformed. Alongside X,Instagram,Facebook, and YouTube, we provide support through email and phone.  Below, we have provided the other two options available for you. Please either call or email your full name and complete address for assistance.

Email- Cox.helpCox.com

Telephone- 888-438-6673