Internet Outage

I suspect poor JulianN here is caught in the eternal struggle between the light and the dark.  These responses look canned, shallow, and pedandic (I'm sure somebody reading this somewhere will get a chuckle from that comment).

JulianN will probably get a 5 out of 5 on his/her/whatever eval in terms of hitting all of the required quality points for posting these empathy statements repeatedly on various posts but such statements don't address the points the original poster is inquiring about.  Sadly there's but only so many ways you can rephrase such statements without sounding robotic.

JulianN is truly a real American hero fighting the good fight, caught in a struggle between good and evil.  Unfortunately the customer is left to hang out to dry.

I wish you the best of luck on your journey, JulianN

You don't value s**t!!! I've listened to Cox's BS for years when I'm paying over $100.00+ for internet and it goes down multiple times a week.  Cox never reimburses when service goes down but keeps charging me the same fee when I have internet half the time. 

So, update yesterday I had about four dropped internet meetings due to outages by Cox. Sure my boss was happy about that. So far today and it's only 1015 here in AZ, I have had two dropped meetings because of Cox. Pretty sure my boss thinks I just don't want to be part of the meetings. Don't think k goi g to Cox.help@cox is going to fix anything. Might have to look at going back to Century Link, they might be a little slower but at least they don't have as many outages.

Hello Bledwards34, 

I am sorry that you keep getting disconnected from meetings. I work from home too, so I understand the importance of having service that you can rely on. You should not be experiencing so many outages. Do you see outages reported at cox.com or through the Cox app when these interruptions happen? You can find out more about outages at www.cox.com/residential/support/outages.html. If you are experiencing interruptions when an outage is not declared, there may be more going on and a technician may be needed. You can email us at cox.help@cox.com to allow us to review the account and schedule a service call if needed. We want you to be able to depend on our service and certainly wouldn't want to see you go.

Yes, I receive the outage message on the Cox app.  every time it goes out. You would think if I receive several messages about the outage every day, cox would want to find out why it keeps happening. And you cannot tell me it is because of maintenance either.

I'm sorry to hear you've been so impacted by interruptions lately. I would be unhappy about that as well. I regret this experience has led you to wanting to switch providers. I'd still be glad to further investigate these issues and assist with your billing concern. Please feel free to email us at cox.help@cox.com, message us on Facebook or DM us. Thank you.