Internet Outage AGAIN

I’m a huge gamer, internet is extremely important to me. My internet, since I’ve gotten COX goes out at least twice a day for about 5 or 10 minutes. I also pay for the 1 Gig plan which includes (up to) a gig download speed. Unfortunately I do not get anywhere close to that. I get around 30-60mgps download speed which is unacceptable for the $80 a month for service that I pay for. The amount of times including now while I type this I do not have internet. I hope that I will be compensated for these outages and horrible download speeds. The app is worthless because it says no known issues when clearly there is an issue.