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Hello, I recently moved to another state and never had issues with Cox in my old apartment. In my new apartment my internet cuts out once or twice a day and the logs show the error message below. Hotline was not very helpful (already talked to two people). Any suggestions?
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Bills
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They don’t care
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Internet outage 24 hrs
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Wifi 7
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Bills
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Internet outage 24 hrs
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Wifi 7
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Frequent Outages
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ChrisJ2
Moderator
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Hi, David. It appears the modem is having problems negotiating the IPv6. As this is a Cox provided modem, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to assist you.
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david1234
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Done
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GregP1
+2 more
Moderator
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HI David1234,
Please email us back, and we will be glad to help set up the return visit so we can make sure this issue is resolved as soon as possible.
Greg
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