david1234's profile

New Contributor

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18 Messages

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Internet Interruptions

Hello, I recently moved to another state and never had issues with Cox in my old apartment. In my new apartment my internet cuts out once or twice a day and the logs show the error message below. Hotline was not very helpful (already talked to two people). Any suggestions? 

 

 

Moderator

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531 Messages

Hi, David. It appears the modem is having problems negotiating the IPv6. As this is a Cox provided modem, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to assist you. 

New Contributor

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18 Messages

ChrisJ2​ The tech was here, and he replaced the cable outlet, but I still see the same errors in the log and my internet is still cutting out. 

Moderator

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86 Messages

Hi David. I apologize that you are still having issues. As your account information is not associated with your Forums login, can you please continue communication through the email chain you previously sent out for support. That way one of us can pick it up and look into this issue further. We will be standing by for receipt.  

New Contributor

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2 Messages

It's somewhat convenient that the rest of this will not be visible here due to this conflict. I'm having dropped internet issues as well. but not techy enough to see if it's the same.

New Contributor

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18 Messages

I’m emailing back and forth with support. Current status is that we will set up another tech visit. 

Moderator

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343 Messages

Hi Urbansar,

If you are having a similar issue with our service, we want to help get it fixed. Please feel free to post a thread or email us at the same address. 

Greg

New Contributor

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18 Messages

Done

Moderator

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343 Messages

HI David1234, 

Please email us back, and we will be glad to help set up the return visit so we can make sure this issue is resolved as soon as possible.

Greg

New Contributor

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18 Messages

I emailed multiple times. Are you not receiving my emails?

Moderator

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661 Messages

david1234, I can see that you've had a few email conversations with us, yes. 

New Contributor

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18 Messages

Are you seeing the emails I sent on June 8 and yesterday?

Moderator

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661 Messages

david1234 I am seeing your email. Please send us an email at cox.help@cox.com and we can continue this conversation. Thank you!  

 

 

New Contributor

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18 Messages

Done, I resent the email I sent on June 8th now for the third time. 

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