seanstrickler1's profile

New Contributor

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3 Messages

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Internet failing in Chandler

I received a router from Cox. I had problems with this router before and took it back. They insist I take another router that was the exact same model. I now have the same problems occur where my Internet goes down at least 3 to 5 times a day. They insisted it was not the router. When I had another router model from them previously, it worked fine for five years. I’ve seen the Better Business Bureau post and other post about this. Giving up. Recommendations for other providers in Chandler? Verizon? 

Esteemed Contributor III

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3.5K Messages

Why you asking here what internet provider you should get? That's like asking at McDonald's what fast food restaurant you should eat at. Did you want to troubleshoot the problem? If so, tell us about your network and more about the problem.

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It’s a forum with external contributors who could share similar experiences and maybe another option.
You are right though, I may be being lazy to continue to work to fix a router issue they have recently introduced based on my experience of 5 years of good service prior. 
Spent far too many hours troubleshooting already with them. On to my day job and another provider. 

Esteemed Contributor III

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3.5K Messages

I don't see why you just don't get your own modem and router. Why do you pay Cox to rent their junk? Do you need it for wireless TV boxes or something?

New Contributor

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That is a good idea. Any recommendations? Just basic usage, TVs, cameras, and wireless.

Esteemed Contributor III

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3.5K Messages

For modem I like either the Arris S33 or SB8200 if you want to save money. For router, I like the RT-AX86u Pro or gl-inet Flint 2 router. Those are Wifi 6 routers. Do you have any Wifi 6E or Wifi 7 devices? Also, is your speed under 1Gbps? ::edit:: That's my suggestion for a central wifi router. Good for small to medium houses. If you have a larger house a mesh or controller/AP system might be more prudent. It depends on what you need and how much time and money you want to invest.

BTW, are you sure the issue is the Panoramic gateway? Like have you ruled out signal and Cox service issues? If the old gateway was DOCSIS 3.0 and the new gateway is DOCSIS 3.1, it could be related to DOCSIS 3.1 signal issues you didn't have with the older gateway. Just don't want you throwing money at a issue you haven't isolated yet.

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