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kevinbrum

Visitor

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3 Messages

Internet DOWN!!

What the hell is being done to get the service back up?  If it is parts failure, people need to know. These bs updates targeting service being up every 3 hours is not working. Give an actual deadline vs just something to placate people. I think a root cause needs to be communicated out to customers so we can make decisions we need to make

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AllisonL

Moderator

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115 Messages

Hi Kevinbrum.

 

We sincerely apologize for the inconvenience and understand how frustrating service outages can be. Our team works diligently to restore service as quickly as possible, but unfortunately, some outages may be caused by circumstances beyond our control.

 

Estimated restoration times are provided to give customers a general timeframe for when service may be restored. In some cases, service can be restored ahead of the estimated time, while in others, restoration may take longer due to unforeseen circumstances or additional work required to resolve the issue.

 

We truly appreciate your patience and understanding while our team works to restore service. 


-Allison

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kevinbrum

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3 Messages

@AllisonL​ well…just on cue I got yet another notification that it’s going to be another 3-4 hours. Does anyone even know what’s going on?  This is getting pretty pathetic at this point. It’s almost like Cox doesn’t know what’s going on. Looking at the other threads, this is going on all over and lasting days…I am now going on day 2 here soon with zero actual information on an actual resolution. Imagine you take your car in to the shop at 7am and they tell you it’ll be done at 10am…then at 9:45 they tell you it’s 2pm now…then at 1:45 they tell you 5pm….then 4:55 they tell you you’re SOL and come back tomorrow…this it beyond ridiculous 

(edited)

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