Internet Connection Keeps Dropping

I have the same problem! 

I am having the same problem. I got this internet less than a month ago and already looking at other providers to get internet through. Not happy with crappy internet for the price I am paying. 

Since yesterday, I'm having the same problem. I contacted Cox support many times and reset modem and connect to computer directly but nothing resolves it. 

I've been seeing the same thing recently.  Some days are good, others really bad where I have internet connectivity one minute and the next it is gone. I see occasional tears and freezes watching TV through my cable box, too. My work computer will "ding" every time the VPN reconnects and it was doing it all day yesterday.. I've restarted the cable modem and router several times.

My main cable line comes into a splitter when it enters the house with one side going to the modem and mini-boxes and the other through an amp to the big cable boxes - exactly as the Cox tech set it up when it was installed.

The general theme with cox is their data servers at generally nodes 2 and 3 are usually severely overwhelmed. You can find tools online for free to diagnose the problem. They can't keep up with demand to upgrade these or choose not to do so. Its more than likely your problem.

I am having the same issue! Did you find a solution?

Ok so I am not alone!  This is extremely frustrating.   Started 2 months ago and can be frequent on some days and than go a few days with no outage.   Do I replace the Cox box or cross fingers that I am not charged for a service call for them to come diagnose?

I'm having the same issue - have been now for a couple of weeks.  I work from home and connect to my company's VPN and i can't tell if it's really my Internet connectivity or my company's VPN but I am randomly, several times a day, kicked off VPN or Zoom calls and then reconnect within a minute or 2.  I also see it when I'm streaming live TV via Sling - but, again, not sure if that's Sling or my Internet connection.

I am having the exact same issue.  Some days everything is fine.  Days like today, it drops every 20 minutes on the nose.  And does this for 10 or so times before it seemingly comes back to normal.  Its always in the middle of the day when I am attempting to work (WFH).  Cox support has advised me to check the coax cables multiple times, check the connection.  I was told my modem was too old, and to replace that.  I did, with a NetGear modem that literally has Cox logo on the box.  Kept happening.  They told me my router was too old, and to replace that.  I did, with a NetGear router.  Now, about every other day, the series of events keeps occuring.  Everytime I contact cox, they start with the same series of questions.  They eventually tell me that its a third party modem and thus I need to contact their support.  When I ask if they see the logs for how often their is a disruption, they tell me that they don't have access to those logs.  It maybe the most frustrating customer service ever - especially, when you come onto the forums and there are post after post with the exact same issue.  Why not just tell me that the nodes are full and they are upgrading?  It would have saved me $300 in upgrades, but alas, this is not what Cox is about.  For the people in this forum, did you get any help solving the problem?  Did the IT tickets referenced by the moderators actually resolve it?  I'm going insane trying to work and have everything stop so often.  

We are having  the same issue. Cox keeps telling us "our equipment shows as poor". Some days drops a lot and others runs ok. We upgraded to an ARRIS SURFboard SBG8300 DOCSIS 3.1 Gigabit Cable Modem & AC2350 Dual Band Wi-Fi Router, Approved for Cox, Spectrum, Xfinity & others (black) still same issues.   We had a tech come out and tape some wires at the road saying hopefully this helps. Now they refuse to send someone out again to look at the wires. They are telling us we need to pay to have someone come out. AWFUL since we have no other internet option in our area.

Same here in AZ. I've reset twice. First noticed problem when my Nest kept disconnecting.
I have no splitters. Cox Tech did the original install and I haven't touched or changed my system since other than plugging in ethernet cables for TV and DVD players.

Probably needs firmware update.